Truck Service Group Manager

Truck Service Group Manager

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The Group Manager is a strategic leader responsible for overseeing truck service operations across multiple locations within a defined geographic service area. This role ensures consistent execution of company standards, operational excellence, and financial performance while developing high‑performing leadership teams. The Group Manager partners closely with Truck Service Operations Managers to drive customer satisfaction, safety, and profitability, while fostering a culture of accountability, development, and continuous improvement.

As a visible leader across multiple sites, the Group Manager is expected to model professionalism through personal presentation and reinforce appearance standards across all teams to support a consistent, customer‑focused brand image and workplace culture.

• Lead, coach, and mentor Truck Service Operations Managers to build strong, effective teams.
• Identify and develop high‑potential talent for succession planning and leadership pipelines.
• Conduct regular site visits, performance reviews, and leadership development sessions.
• Promote a culture of trust, recognition, and accountability across the service area.

• Frequent travel to sites within the service area.
• Drive consistent execution of operational standards, safety protocols, and service quality across all sites.
• Drive and support compliance with federal, state, and local regulations.
• Lead best practices and continuous improvement initiatives to enhance efficiency and customer experience.
• Partner with cross‑functional teams (P&C, Safety, L&D, Facilities) to support operations within the service area.
• Uphold Uniform & Appearance Standards: maintain a clean, professional appearance and ensure all team members adhere to company uniform and grooming guidelines to promote a consistent and customer‑friendly image.

• Own the P&L for the service area; analyze financial reports and implement strategies to meet or exceed revenue and profitability targets.
• Monitor labor, inventory, and service mix to optimize performance across the service area.
• Support pricing strategies, promotional execution, and local marketing efforts.
• Enforce accurate reporting and strict adherence to financial controls.

• Collaborate with territory leadership to align service area goals with company strategy.
• Develop and execute service area‑level action plans to address performance gaps and capitalize on growth opportunities.
• Own the implementation of service area‑wide initiatives, supporting territory‑driven strategies such as new service rollouts, capital projects, and process improvements.

• Champion a customer‑first mindset across the service area.
• Be customer obsessed with everything we do, drive clean, friendly and safe experiences that exceed expectations.
• Ensure facilities, equipment, and personnel reflect the professionalism and standards of the TA brand.
• Resolve escalated customer issues and support service recovery efforts.

• Revenue Growth: achieve or exceed service area revenue targets through effective service mix, pricing, and customer retention strategies.
• Profitability: maintain or improve service area‑level profit margins by managing labor costs, inventory, and operational efficiency.
• Labor Productivity: optimize technician and service team productivity across the service area; track hours per repair order and revenue per labor hour.
• Customer Satisfaction: improve or maintain high customer satisfaction scores (e.g., NPS, customer feedback, complaint resolution).
• Safety Compliance: ensure 100% compliance with safety protocols and regulatory requirements; reduce incident rates year‑over‑year.
• Employee Retention: maintain strong retention rates for key roles, including Truck Service Operations Managers and technicians.
• Training Completion: ensure 100% completion of required training programs for all direct and indirect reports.
• Operational Audits: achieve…