Retail Sales Support Associate

Department:
Retail Operations

Reports to:

Boutique Director
Position Type:
Full-Time
Compensation:
Salary Range of $50K - $55K, Commission Eligible

Schedule:

Thursday - Monday,
weekends required

Physical Requirements:

Must be able to lift 50lbs, stand for long periods of time, bend, crouch, and reach.

The Retail Sales Support Associate plays an integral role in the daily operations, client experience, and overall presentation of our boutique. This position supports sales, operations, content production, and other boutique activities to ensure efficient inventory management, exceptional hospitality, and a seamless guest experience.

The ideal candidate is organized, proactive, detail-oriented, and passionate about delivering an elevated retail experience. This role offers an opportunity to develop a strong foundation in luxury watch retail, boutique operations, and client relations, with a clear pathway toward a future Client Advisor position.

• Assist the sales team in preparing purchased watches for clients, including completing warranty documentation, gathering boxes and accompanying papers, and ensuring each purchase is presented to the highest standard.
• Help ensure all watch accessories, documentation, and presentation materials are accurate and complete prior to client handoff.
• Provide general sales floor support to help maintain an efficient and elevated client experience during high-volume periods.

• Maintain the presentation, cleanliness, and organization of all shop-in-shop locations, display cases, and designated merchandising areas.
• Execute visual merchandising updates as needed to maintain brand standards and an exceptional in-store presentation.
• Regularly inspect display areas to ensure watches and related materials are presented appropriately and the boutique remains clean, organized, and inviting.

• Support operations and content teams in coordinating product transfers between the boutique and warehouse.
• Request and facilitate routine product and supply transfers for the boutique through established internal channels.
• Assist with inventory handling, organization, and tracking to ensure accuracy and accountability.
• Support the efficient flow of products and materials between departments and locations.

• Greet walk-in clients and provide a warm, professional first impression upon arrival.
• Deliver a high level of hospitality to every guest, anticipating needs and contributing to a welcoming, personalized boutique experience.
• Assist with beverage service and guest support during busy periods, particularly on weekends and during special events.
• Support the sales team in managing guest flow and maintaining service standards during periods of high traffic.

• Assist with repair intake, processing, documentation, and coordination.
• Help manage in-store repair pickups, ensuring orders are organized and ready for client collection.
• Coordinate with the appropriate team members to support timely communication, accurate recordkeeping, and a seamless repair experience.

• Serve as the on-site point of contact for vendors, brand representatives, and carriers making deliveries or pickups for events when the Events Director is not present.
• Coordinate post-event shipping (UPS/Fed Ex), including packing, labeling, tracking, and scheduling pickups as needed.
• Assist with furniture moves and physical setup and breakdown before and after events.

• Support the content and film crew during in-store video shoots, including helping prepare the space, coordinate product needs, and maintain an organized environment.
• Collaborate across departments to ensure daily operations and special projects run smoothly.

This position is designed to provide hands-on experience across multiple areas of luxury watch retail, with opportunities for professional development and increased responsibility.

• Participate in ongoing corporate training and watch brand education, both on-site and off-site.
• Develop product knowledge, sales skills, and client engagement techniques with the goal of progressing into a Client Advisor role.
• Receive CRM training and learn strategies for developing and maintaining a personal book of business.
• Build an understanding of client…