BDC Customer Care Specialist

Overview

Join to apply for the BDC Customer Care Specialist role at Serpentini Chevrolet
.

Serpentini Auto Group is looking for a full-time BDC Customer Care Specialist to join our team. The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. This position responds to customer information requests and answers incoming sales calls—all in an effort to set an appointment for an in-store visit or to secure a vehicle before their visit.

Compensation: $38,000-$72,000 per year. You will be utilizing calls, texts, and emails, so grammar and comfort on the phone are important. Zero experience is OK — great opportunity for a student or someone looking to supplement their full-time income. Opportunity for advancement into other departments as our company INSISTS on home-grown talent.

• 401(k) plan
• Paid time off
• Opportunities for advancement
• Employee discounts

• Interact with customers to identify their needs and opportunities for new/used car sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, including cross-training for internet leads and incoming/outgoing telephone sales prospecting roles
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings
• Maintain a professional appearance

• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

Serpentini Auto Group has proudly served the Greater Cleveland region for over 40 years with 6 locations. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.