Account Manager

Pay Range: $60,000–$70,000 base salary + commission, with earning potential of $100,000+ annually

Job Type: Full-time

GW Home Solutions is hiring an experienced Account Manager for Ground Works Land Design
, part of our family of home service brands serving Greater Cleveland.

This position is with Ground Works Land Design and supports its landscape maintenance division. We’re looking for someone with a strong background in landscaping, property maintenance, and client relationship management who can confidently work with residential and commercial clients while driving long-term customer retention and growth.

This is an experienced position requiring at least three years of relevant industry experience. You will serve as the primary point of contact for maintenance clients, identify landscape enhancement opportunities, and work closely with our operations teams to ensure services meet our standards for quality and professionalism.

The ideal candidate is organized, proactive, relationship-driven, and understands the day-to-day realities of landscaping operations. If you’re passionate about landscaping and enjoy building lasting client relationships, we’d love to hear from you.

• Serve as the primary point of contact for Ground Works Land Design’s landscape maintenance clients and maintain strong, long-term relationships.
• Conduct regular site visits to assess property conditions, service quality, and client satisfaction.
• Identify and sell landscape enhancement opportunities, including mulch, plantings, drainage, lighting, turf, hardscape repairs, and seasonal improvements.
• Prepare and present timely estimates and proposals for enhancement work.
• Collaborate with production managers, foremen, and design teams to ensure services are delivered efficiently and professionally.
• Manage client expectations, resolve concerns, and maintain consistent communication throughout the season.
• Monitor account profitability, renewal opportunities, and service quality.
• Maintain accurate CRM documentation and account notes.
• Assist with client communication during winter snow and ice management operations as needed.
• Represent Ground Works Land Design and the GW Home Solutions family of brands professionally in the field and community.

• At least three years of experience in landscaping, property maintenance, account management, or a related outdoor service industry.
• Strong understanding of landscaping operations, plant material, seasonal maintenance, and enhancement services.
• Previous experience working for a landscaping or outdoor living company strongly preferred.
• Ability to build trust and maintain long-term client relationships.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently while managing multiple accounts and priorities.
• Experience with CRM systems, Microsoft Office, and estimating or project management software preferred.
• Valid driver’s license and clean driving record required.

• Base salary plus commission.
• Health, dental, vision, and short- and long-term disability benefits.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company uniforms provided.
• Company clothing store with free annual credits.
• Employee appreciation events, happy hours, and team gatherings.

• Ability to sit, stand, or walk for extended periods.
• Ability to lift 25 pounds.

GW Home Solutions is the parent company of a family of specialized home service brands serving Greater Cleveland and beyond. Our portfolio brings together expertise in landscaping and outdoor living, stone fabrication and installation, irrigation…