Spa Coordinator

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Location: Face to Face Spa — Ohio
Position: Front Desk Sales Coordinator
Employment Type: Full-Time / Part-Time
Reports To: Spa Manager

Face to Face Spa is seeking an energetic, professional, and sales-driven
Front Desk Sales Coordinator to join our team.

This position is much more than a traditional receptionist role. The Front Desk Sales Coordinator is responsible for creating an exceptional client experience while actively contributing to the spa's revenue, membership growth, appointment bookings, and client retention.

The ideal candidate is confident in sales, highly organized, comfortable discussing aesthetic services, and motivated by measurable goals.

Actively sell skincare products, memberships, treatment packages, and promotional offers.

Convert incoming inquiries into booked consultations and appointments.

Follow up with clients who have received quotes but have not purchased.

Present financing and payment options accurately when available.

Identify opportunities for appropriate treatment upgrades and additional services.

Support the spa in achieving monthly revenue and membership goals.

Confidently ask for the sale while maintaining a professional, client-focused approach.

Lead Management & Client Follow-Up

Respond promptly to incoming calls, texts, emails, and online inquiries.

Follow established lead follow-up schedules.

Contact clients who missed appointments or have not rebooked.

Maintain accurate lead, consultation, and quote tracking.

Confirm appointments and work to reduce cancellations and no-shows.

Reengage inactive clients and encourage future appointments.

Front Desk & Client Experience

Greet every client warmly and professionally.

Manage check-in, checkout, scheduling, and payments.

Educate clients about available services, promotions, and membership benefits.

Maintain accurate client profiles and appointment information in Zenoti.

Address client questions and escalat[e] concerns appropriately.

Encourage satisfied clients to leave online reviews.

Maintain a clean, welcoming, and organized reception area.

Membership & Retention

Promote membership programs and explain their benefits.

Support monthly new-member enrollment goals.

Encourage clients to rebook before leaving.

Track membership inquiries, cancellations, and holds.

Help strengthen long-term client relationships.

Daily Operations

Complete opening and closing front desk procedures.

Reconcile transactions and follow cash-handling procedures.

Maintain organized retail displays and front desk supplies.

Assist with inventory counts and product restocking.

Participate in daily team huddles and sales meetings.

Follow company policies, privacy standards, and applicable safety procedures.

Success in this role will be evaluated using measurable performance indicators, including:

Performance Area

Lead Response Prompt response to new inquiries

Consultation Booking Consistently convert leads into appointments

Sales Meet assigned individual and team sales goals

Memberships Contribute to monthly net membership growth

Rebooking Encourage every eligible client to schedule their next visit

Retail Recommend appropriate skincare products

Follow-Up Complete assigned daily follow-up tasks

Client Experience Maintain professional service and positive client feedback

Accuracy Ensure accurate scheduling, checkout, and client records

Specific numerical targets will be established by management.

Previous experience in sales, customer service, hospitality, retail, or a medical spa preferred.

Strong communication and relationship-building skills.

Comfortable discussing pricing, promotions, and membership options.

Ability to handle multiple tasks in a fast-paced environment.

Strong organizational skills and attention to detail.

Comfortable using scheduling software, computers, and payment systems.

Zenoti experience is a plus.

Professional appearance, positive attitude, and dependable work ethic.

Ability to work independently and as part of a team.

Must be available for a combination of opening and closing shifts.

Weekend availability is required based on spa needs.

Must be willing to assist with special events, promotional activities, and client appreciation events.

Consistent attendance and punctuality are essential.

Competitive hourly…