Director, Behavioral Health Services

Director of Behavioral Health Services

Directly Supervises:
Behavioral Health Supervisors

The Director of Behavioral Health Services provides daily leadership and oversight for the Behavioral Health Services program, including clinical quality, fiscal performance, operations, personnel management, grant management, and service development. The Director supervises Behavioral Health Supervisors and works closely with agency leadership to ensure behavioral health services are high quality, accessible, and sustainable. In collaboration with the Chief Program Officer, the Director leads outreach, community partnerships, and provider-network development to strengthen the behavioral health field and address identified service gaps.

The Director also maintains a small clinical caseload of approximately 5-8 clients to stay connected to clinical practice and program operations.

• Leadership & Personnel Management
  - Recruit, hire, orient, train, coach, mentor, evaluate, and, when needed, discipline staff; recommend termination in accordance with agency policy. Provide direct supervision to Behavioral Health Supervisors and the Operations Manager, support leadership development, complete annual performance appraisals, and regularly monitor staff productivity, performance, and progress toward goals.
• Clinical & Program Oversight
  - Provide leadership for the delivery of high-quality behavioral health services, including clinical standards, access, workflow, service capacity, documentation expectations, and continuity of care. Partner with Behavioral Health Supervisors to address clinical, operational, and staffing needs and support consistent implementation of program policies and procedures.
• Clinical Caseload
  - Maintain an active caseload of approximately 5-8 clients, as operationally appropriate, while meeting all agency, documentation, quality, ethical, and compliance standards.
• Revenue & Fiscal Oversight
  - Monitor program budget performance and revenue trends; ensure compliance with funding-source requirements; review billed services, collections, utilization, and productivity data with operations and finance staff; identify trends and areas requiring corrective action; and support the financial sustainability of the program.
• Grant Oversight & Management
  - Oversee behavioral health grants from implementation through reporting, including deliverables, timelines, budgets, data collection, outcomes, compliance, and coordination with finance, development, and program staff. Support grant applications, renewals, funder communications, site visits, and evaluation efforts as needed.
• Programming Knowledge, Evaluation & Research
  - Maintain knowledge of current trends, community needs, evidence-based and promising practices, and service gaps within the behavioral health field. Use data, program outcomes, client and staff feedback, and relevant research to inform program evaluation, quality improvement, strategic planning, and service development.
• Community Partnerships & Outreach
  - Build and maintain relationships with community providers, referral partners, funders, health systems, schools, congregations, and other stakeholders. Strengthen provider-network relationships, share best practices, support coordinated care, and identify opportunities for partnership and service expansion.
• Internal Support & Agency Leadership
  - Represent Behavioral Health Services within the agency on a day-to-day basis. Participate in the agency Fee Committee and other assigned committees or work groups. Provide interdepartmental consultation regarding behavioral health needs, clinical considerations, referrals, crisis response, service development, and client support. Collaborate with agency leaders and…