Veterinary Receptionist - Westland Veterinary Hospital

Westland Veterinary Hospital invites you to join a dedicated team focused on providing exceptional care for small animals in Westland, Michigan. Our commitment to maintaining the highest medical and operational standards is evident in our prestigious AAHA accreditation, a distinction that reflects our dedication to continuous quality improvement in patient care and facility management. We believe that when you are supported by an environment of professionalism and collaboration, you can do your best work.

This is an immediate opportunity to integrate your passion for veterinary medicine into a supportive culture focused entirely on clinical excellence. We understand that robust support systems are crucial for achieving career longevity. As part of a larger network of hospitals, we prioritize your professional development and provide the resources necessary for all teammates to succeed. You will benefit from dedicated mentorship opportunities, access to internal specialty consultations, and robust educational programs designed to help you achieve your career goals.

Whether you are aiming to become a credentialed technician, pursue leadership roles, or expand your advanced medical skills, we have structured programs in place to foster that growth and ensure every teammate feels valued. Our foundation of clinical quality is anchored by our AAHA accreditation, ensuring that our medical standards are consistently among the best in the industry. As a dedicated small animal practice, we focus intensely on comprehensive preventative care, advanced diagnostics, and modern treatment protocols.

While we invest in the latest tools and technology, we equally invest in the continuing education that ensures you know how to use them effectively. We promote a culture where open dialogue about complex cases is encouraged, ensuring every patient benefits from collective knowledge and evidence-based decision-making. Westland, Michigan offers a welcoming suburban setting with strong Midwestern community roots, making it an excellent place to establish a career and home.

Located conveniently outside of Detroit, you benefit from affordable living while retaining easy access to the cultural, sporting, and dining amenities of a major metropolitan area. Westland provides a stable, community‑oriented environment where you can focus on professional growth while enjoying local parks, diverse shopping opportunities, and the overall ease of living in a supportive neighborhood.

• Be the Director of First Impressions:
  You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination:
  You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health:
  You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy:
  You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A weekends and holidays, is required.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and…