Guest Experience Manager

• Location 37655 Ford Road,Westland, MI, 48185,United States
• Base Pay $21.00 / Hour
• Employee Type Full-Time Non-Exempt
• Manage Others Yes

Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co.,

Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.

Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. The Guest Experience Manager helps organize and run our retail stores and fill in for the General Manager when needed. This job is highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.

Responsibilities include but not limited to:

• Assisting the General Manager in organizing, planning and implementing strategy.
• Coordinating retail store operations.
• Ensuring store schedules and objectives are met by employees.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Evaluate employee performance and assist in employee reviews.
• Identify hiring and training needs.
• Supervise and motivate staff to perform their best.
• Coach and support new and existing Guest Advisors.
• Communicate with clients and evaluate their needs.
• Analyze consumer behavior and adjust product positioning.
• Handle complaints from customers.
• Create reports, analyze and interpret retail data, like revenues, expenses and competition.
• Conduct regular audits to ensure the store is functionable and presentable.
• Make sure all employees adhere to company’s policies and guidelines.
• Use active selling skills during guest engagements.
• Lead and coach selling skills in team members through practice and roleplay.
• Observe selling behaviors and coach with on-the-spot feedback.
• Act as our store’s representative and set an example for our staff.
• Will be required to flex to different departments including but not limited to: reception, sales floor, inventory, delivery, curbside, and fulfillment.

• A minimum of 2 years in a customer service role in a retail environment
• A background in healthcare, social work or related fields is also preferred
• Leadership and organizational abilities
• Familiarity with financial and customer service principles
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts
• Continuous Improvement/Lean Methodology experience preferred, not required
• This is a dynamic team, and as such daily tasks may vary, resulting in a fast paced and lively work environment.

• Regularly required to stand/walk for entire shift.
• Use hands to handle, control, or feel objects, tools, or…