Family Support Specialist - Family Center - Westland, MI

Location:
Westland, Michigan
Schedule: 3pm - 11:30pm ~ every other weekend
Pay: $19.00 per hour

Are you someone who leads with empathy and thrives in a dynamic, hands‑on environment? Join Samaritas as a Family Support Specialist
, where no two days are the same—and every day makes a difference.

In this role, you’ll provide direct support to families navigating challenging life situations. From assisting with daily living needs to de‑escalating difficult moments, you’ll be a steady, compassionate presence for individuals working toward stability and independence.

Samaritas is a Michigan-based, faith-driven human services organization committed to empowering individuals and building stronger communities. We meet people where they are—without judgment—and walk alongside them toward a better future.

Direct Care & Resident Support

• Assist families with daily living activities based on individual service plans
• Support residents with hygiene, meals, and maintaining a safe, clean‑living space
• Prepare rooms for new residents and help maintain a welcoming environment

Monitoring & Safety

• Observe and document resident behavior and daily activity
• Respond to and help de‑escalate challenging situations
• Report incidents and concerns to leadership in a timely manner

Medication & Documentation

• Assist with medication administration in accordance with policies
• Maintain accurate documentation of services, activities, and observations

Intake & Resource Support

• Assist with intake processes, including phone and walk‑in inquiries
• Connect individuals to community resources and support services

Housekeeping & Facility Support

• Perform light housekeeping duties, including cleaning resident rooms and shared spaces
• Support kitchen operations, including meal prep and cleanup

Team Support

• Serve as a mentor to new staff and assist with onboarding and training
• Collaborate with team members to ensure quality care and program success

• Training or coursework in Social Work, Human Services, or related field preferred
• At least 1 year of experience in direct care, residential services, or community‑based programs preferred
• Ability to adapt to an ever‑changing environment with professionalism and compassion
• Strong communication, observation, and problem‑solving skills
• Commitment to treating all individuals with dignity and respect

• Must obtain and maintain Food Handler’s Basic Certification
• Ability to work assigned afternoon/evening shifts and weekend schedule

You’ll be a consistent source of support for individuals during times of uncertainty—helping create stability, safety, and a sense of belonging when it’s needed most.

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