Manager, Regional Core and Emerging Accounts

Manager, Regional Core and Emerging Accounts

Primary Purpose of the Position

The primary purpose of the Manager, Regional Core and Emerging Accounts is to oversee and nurture relationships with multiple key accounts (5-7) within a designated region. This role is pivotal in driving sales growth, ensuring customer satisfaction, and achieving business objectives through strategic account management and exceptional service delivery.

Essential Responsible Areas

• Account Management:
  Develop and maintain strong, long‑term relationships and execute strategic plans within assigned accounts, leveraging market insights and customer relationships to identify opportunities to drive mutual growth of revenue, share and volume.
• Customer Relationship Management:
  Operate as the primary point of contact for contracted customers, cultivating and maintaining strong, long‑lasting relationships, serving as a trusted advisor and addressing any issues or concerns in a timely and professional manner in line with company standards and processes.
• Negotiation:
  • Lead or support contract negotiations and renewals (based on contract size / complexity), ensuring favorable terms for both the company and the customer.
  • Negotiate settlements for large claims (e.g., quality disputes, obsolete inventory).
• Sales Forecasting and Reporting:
  Develop accurate sales forecasts and monitor progress against financial targets, identifying areas for improvement or adjustment.
• Product Knowledge and Expertise:
  Demonstrate in‑depth knowledge of the company’s portfolio of offerings to effectively communicate value propositions and address customer needs.
• Market Analysis and Intelligence:
  Funnel market intel, including industry trends, competitive threats, and growth opportunities, to internal strategy and business development teams to inform sales strategies and tactics.
• Cross‑Functional
  
  Collaboration:
  
  Collaborate closely with internal teams such as supply chain, quality, AR, finance, and marketing to coordinate efforts and deliver seamless customer experiences from inquiry to delivery.
• Issue Resolution:
  Escalate and resolve supply assurance issues in partnership with supply chain teams.
• Inventory Management Support:
  Support Customer Success Management team in resolving slow‑moving and obsolete inventory issues with key accounts, implementing strategies to minimize waste and optimize inventory turnover.
• Proactive Resource Management:
  Anticipate challenges and opportunities such as shortages, downtime, new product configurations, and dynamic customer needs to proactively manage internal resources to drive prioritization and maximized results.
• Contracts:
  Ensure compliance of all contracts.

Position Requirements & Competencies

• Bachelor’s Degree or equivalent years’ experience.
• 2+ years of customer and/or commercial exposure in B2B and/or B2C environments.
• Communication and Interpersonal
  
  Skills:
  
  Ability to build rapport, communicate and influence others, work cross‑functionally.
• Self‑motivated, results‑oriented, and able to work independently as well as part of a team.
• Strong communication, negotiation, and interpersonal skills. Ability to analyze data and develop strategic plans.
• Contract Negotiation experience.
• Business Acumen:
  Strong understanding of the company’s products, services, and the industry.
• Customer Service
  
  Skills:
  
  Provide excellent customer service and ensure customer satisfaction.

Compensation & Benefits

• Hybrid On‑Site Work Environment:
  Based in Colorado, this position requires regular in‑person engagement by working on‑site for three (3) or more days per work week (with core collaboration days of Tuesday, Wednesday and Thursday). [Travel and local commute between Ball locations and other possible non‑Ball locations may be required.]
• Hiring Salary Range: $96,000 - $137,180 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
• This role will be eligible to participate in the annual incentive compensation plan.
• Ball includes a comprehensive benefits structure; see our career site for Total Rewards information.
• 20% – 30% travel required.

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