Club Manager

Club Manager

Com For Care  Home Care – Raleigh, NC

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non‑Exempt

Job Summary: Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule, and supervise team members.
• Member service oversight, ensuring all team members provide great customer service at all times.
• Front‑desk tasks: greeting and welcoming members, gym tours, addressing member service issues/questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Implement and enforce all company policies and procedures with self and team.
• Order supplies and track inventory.

• Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening: actively listen, empathize, and work together to solve problems.
• Problem Solving: recognize, define, and analyze problems; encourage alternative solutions; seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions, using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.