Customer Service Representative

2 days ago Be among the first 25 applicants

At PSA Security, culture isn’t just a buzzword—it’s who we are. We’re a close-knit team who live out our core values of passion, integrity, boldness, and service every day. You’ll find us celebrating one another with quarterly and yearly awards, enjoying complimentary Friday lunches (and the occasional breakfast or dessert spread), and coming together for potlucks and community service projects like building 100+ backpacks each summer for students in need or hosting a holiday canned food drive.

Halloween is our biggest holiday—our legendary costume competition gets fierce—and our office vibe is laid back, collaborative, and empowering. We encourage tough questions, bold ideas, and genuine connections. We also take care of our people with a competitive salary and comprehensive compensation package that includes medical, dental, vision, 401(k) with match and safe-harbor contribution, tuition reimbursement, paid parental leave, and PTO.

If you’re looking for more than just a job—and want to be part of a team where you’re seen, celebrated, and supported—you belong at PSA!

PSA Security Network is looking for a full-time, experienced, and talented Customer Service Representative to be an integral part of our support team (reporting to the Customer Success Supervisor). The CSR will impact the overall success of our company by serving as a cheerful liaison between our customers and vendors, maintaining top-notch relationships. Because we strive to be the single most valued relationship with our customers, you will be highly appreciated and respected, as your work is imperative to our ongoing growth.

If you are extremely detail-oriented, people-focused, solution-minded, have excellent verbal and written communication skills, and would like to make a long-term home in an established and well-respected organization, this could be an ideal fit.

• Answer incoming calls
• Respond to customer emails, cases and faxes
• Troubleshoot and resolve customer issues
• Enter orders, ship dates, and order tracking information
• Act as liaison between customers and vendors
• Support customers in use of online pricing and ordering software
• Promotes sale of new or additional products or services
• Handles complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

• 2-3 years customer service experience
• At least one year of data entry/order entry experience
• Experience in security or insurance industries are a bonus (but not required)
• Authorization to work in the US
• High school diploma or GED
• Experience with Net Suite is a plus
• Fantastic listening skills
• Customer focus, verbal communication, problem solving people skills, strong computer proficiency and a good phone presence
• Ability to learn quickly
• Desire to provide quality customer service
• Great organizational skills with the capacity to multitask in a fast-paced environment
• Excellent communication skills, both verbal and written
• Ability to work with little supervision
• Dependable and responsible, with an excellent work ethic and team focus
• Professional demeanor
• Ability to learn from mistakes, and a love of taking on new challenges
• Excellence at managing expectations and risks

• Honesty and Integrity
• Ability to manage multiple priorities at one time
• Superior customer/client focus
• Ability to communicate in a professional manner with team members at all levels of the organization
• Ability to prioritize, organize and plan workload effectively
• Ability to learn quickly, multitask and perform under deadlines
• Must work well in a team environment and/or with little supervision
• Positive attitude and ability to work in fast-paced environment

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours based on department needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to…