Associate Client Success Manager

Overview

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business.

Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for six years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.

The Associate Client Success Manager is responsible for driving the engagement, and on-going success of KPA’s client base. The objective of the Associate Client Success Manager is to drive client retention and renewals and increase client utilization of our online software solution. The Client Success Team is a rapidly expanding team within KPA, leading our growth as a SaaS company.

• Build strong relationships and know each of your clients
• Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments.
• Achieving annual contract renewals.
• Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients Determine an appropriate action plan to address client issues.
• Identify customer challenges and proactively suggest better solutions.
• Nurture and grow relationships with KPA’s clients.
• Maintain detailed CRM records to document and progress.
• Performing historical tasks needed by the business in a timely and efficient manner

• Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures.
• Extremely dynamic personality with an effective style of communication.
• Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
• Ability to work both independently and in a team environment.
• Excellent organization and time management skills.
• Ability to manage workload through a CRM;
  Salesforce experience a plus.
• Demonstrates KPA’s core values:
  Integrity, Helpfulness, Excellence, Agility, Respect, and Teamwork.
• Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner.

• Minimum of 2 years in a customer-facing role, ideally in a Software as a Service (SaaS) company
• Ability to build relationships and become a trusted partner to your assigned clients
• Ability to communicate and resolve complex problems in a way that's digestible to others
• Detail-oriented and able to prioritize multiple projects and deadlines simultaneously
• Bachelor’s Degree or equivalent experience preferred
• Technically inclined - experience learning a variety of software platforms. Training others on a software platform a bonus
• The ideal candidate will be located in Mountain or Pacific Time Zone.

• $54-56K annual salary
• Quarterly retention bonus, annual target of $12,500

Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.

As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life…