Customer Care Specialist, Back Up Care

In some phone-based customer service roles, your work is seen as just answering a call, but at Bright Horizons we know the work that you do is important and critical to our success. You’ll not only have an opportunity to make a positive impact through your passion for helping people, but you’ll have a chance to learn and grow in an incredible work environment where teamwork is valued and fun is encouraged.

Bright Horizons has been named by FORTUNE magazine numerous times as one of the “100 Best Companies to Work For” because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards, including being honored a Center of Excellence and named one of the Top 50 Call Centers in North America, which says a lot for the amazing people we have working here.

• Responding to parent inquiries assessing their childcare needs and promoting Bright Horizons’ childcare centers.
• Maintaining a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.
• Maintaining a high-level of customer satisfaction with both internal and external customers.
• Answering incoming calls in a timely manner as identified by service level standards.
• Meeting minimum performance standards.
• Maintaining a high-level of customer satisfaction.

• High School Diploma/GED Required, and AA or BA Preferred.
• Minimum 1 year customer service experience.
• Excellent written and verbal communication skills with ability to document content of phone conversations accurately.
• Exceptional organizational and time management skills necessary, in addition to the ability to work closely with other team members and departments.
• Typing proficiency of 35 wpm/and above average data entry skills required.
• Proficiency in basic Microsoft applications (must know Outlook and Word at a minimum).
• Ability to determine needs of the caller and obtain necessary information without following a scripted process.

• There will be a mandatory paid classroom training to start your first few weeks with Bright Horizons. The classroom training will be on-site at our office in Westminster where you will be with a group of your peers learning all about Bright Horizons and the Back Up Care line of business, and all about the tools you will need to be successful in this role.
• 100% of your attendance is mandatory and you will have a specific schedule until training has been completed. Training schedule will be Monday-Friday 8:00am-4:30pm.

Salary and Other Compensation Disclosures The starting rate for this position is $18.75 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance

This posting is anticipated to remain open until 10/13/2025.

Compensation: $18.75/hr

Life at Bright Horizons:
Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources, and .

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at  or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Bright Horizons Family Solutions