Customer Sales​/Service Support; Spanish Speaking

Primary

Skills:

Customer Service - Expert, Renewal - Expert, Salesforce - Beginner, Spanish - Professional, Customer Retention - Expert.

Contract Type: W2. Duration: 6 Months (Contract to Hire).

Location:

Westminster, CO 80021 (Hybrid). Pay Range: $22 - $27 per hour.

We are seeking a Digital Retention Specialist with professional-level Spanish speaking ability to join our Digital Sales team, focusing on maximising customer retention and satisfaction. This role involves direct interaction with customers to resolve concerns, proactively identify renewal blockers, and strategize on loyalty improvement measures. Ideal candidates will have a knack for engaging communication, a problem-solving mindset, and a strong drive towards customer‑centric outcomes.

• Engage customers through outbound communications to understand and mitigate service discontinuation.
• Independently resolve customer issues while aiming for minimal escalation and high satisfaction.
• Leverage negotiation skills to address adoption barriers and tailor solutions to customer pain points.
• Maintain organized and detailed documentation of customer interactions within Salesforce.
• Analyze customer data to identify trends and opportunities for retention improvement and churn reduction.

• Demonstrated expertise in customer service and retention strategies.
• Excellent communication and negotiation capabilities.
• Proficiency in Salesforce for tracking and managing customer interactions.

• Associate's degree or equivalent.
• Customer Service Experience, early in career, would also work.
• Fluency in Spanish.

This role is an exceptional opportunity for professionals looking to leverage their customer retention skills in a contract-to-hire position, with the potential to convert to full-time employment based on performance.

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized as Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022).

As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!