Front Desk Coordinator

Position Overview The Front Desk Coordinator serves as the first point of contact for Dogtopia pet parents and plays a key role in delivering an exceptional customer experience. This position manages the front desk operations, coordinates dog check-in and check-out, supports enrollment and membership programs, and ensures smooth daily communication between pet parents and the daycare team.

The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment while maintaining a welcoming and professional atmosphere.

Key Responsibilities Customer Experience Greet pet parents and their dogs with a friendly and welcoming attitude.

Manage the check-in and check-out process efficiently.

Ensure accurate handling of customer accounts and reservations.

Address pet parent questions and concerns professionally.

Deliver Dogtopia’s “3 S’s” customer service philosophy:
Smile, Story, and Satisfaction.

Scheduling & Reservations Manage daycare, boarding, and grooming reservations through the scheduling system.

Verify dog vaccination records and enrollment status.

Maintain accurate customer and dog profiles in the system.

Coordinate with playroom staff to ensure smooth dog transitions.

Sales & Enrollment Support Promote and explain daycare packages, memberships, and services to pet parents.

Assist with new customer onboarding and enrollment processes.

Support sales goals by recommending services that meet pet parent needs.

Help maintain strong customer retention through positive engagement.

Administrative Support Process payments and maintain accurate transaction records.

Maintain organized customer records and documentation.

Support daily reporting and front desk operational tasks.

Assist management with administrative projects as needed.

Communication & Team Coordination Communicate clearly with Canine Coaches and management regarding dog arrivals, departures, and special instructions.

Assist with coordinating dog movement between the lobby and playrooms.

Maintain clear and professional communication with both team members and pet parents.

Qualifications Strong passion for dogs and customer service.

Previous experience in customer service, retail, hospitality, or pet care preferred.

Excellent interpersonal and communication skills.

Strong organizational and multitasking abilities.

Comfortable using scheduling software and point-of-sale systems.

Ability to remain calm and professional during busy periods.

Physical Requirements Ability to stand for extended periods of time.

Ability to lift up to 30 pounds when necessary.

Comfortable working in a busy environment with dogs and pet parents.

Ability to move quickly and safely between the front desk and playroom areas.

Work Environment Fast-paced dog daycare environment

Frequent interaction with dogs and pet parents

Indoor facility with active lobby and operational areas

Team-oriented workplace

Core Values Front Desk Coordinators are expected to demonstrate:

Exceptional customer service

Professional communication

Positive attitude and energy

Attention to detail

Team collaboration

Commitment to Dogtopia brand standards