Case Services Aide V Adult Protective Services

Takes referrals of at-risk adult abuse, neglect, exploitation, and/or self-neglect from the community, either by telephone, in person from walk-in clients, via fax, or by mail. This position also determines initial eligibility for Health First Colorado (formally Medicaid), including Long Term Care. Delivers customer service in a professional and courteous manner. Communicates knowledge of community resources for food, clothing, legal assistance, medical care/assistance, etc.

• Obtains pertinent information including dates, names, addresses, and abuse, neglect, exploitation, and/or self-neglect allegations accurately.
• Gathers detailed descriptions of the original allegations from the reporting party along with additional information related to abuse and neglect.
• Delivers customer service in a professional and courteous manner.
• Determines if callers have the right to information, according to the rules of confidentiality.
• Communicates county and community resources for food, clothing, medical assistance and care, mental health, legal assistance, etc., to callers.
• Collaborates and communicates with internal colleagues, community agencies, and reporting parties.
• Models positive, professional behaviors for others; confronts behaviors in a non-judgmental, effective manner; deescalates crisis situations.
• Processes Medicaid applications.
• Assists supervisor and caseworkers as determined by unit needs.
• Performs related duties and responsibilities as required.

• Ability to utilize communication and listening skills within the organization and with the community.
• Ability to prioritize multiple tasks.
• Ability to use various electronic systems, including CBMS, CAPS, and Microsoft Programs.
• Ability to document accurately and professionally.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Experience: Three (3) years experience determining eligibility in CBMS for Medicaid.

Education and Training: High school diploma or GED equivalent.

License or Certificate: Possession of, or the ability to obtain, a valid Colorado Driver’s License.

Background Check: Must pass a criminal background check.

Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.