Solutions Architect

Summary

The Solution Architect is an integral part of Trimble Professional Services and is expected to apply deep industry and implementation experience to support the Trimble Construction One software platform with a focus on continuous process improvement and innovation.

The Solution Architect is involved in strategic customer interaction for the discovery and design process and assists in the design of the overall vision that underlies the Trimble Construction One solution. Solution Architects act as liaisons between Professional Services and other departments within Trimble Viewpoint (e.g. Product, Development, Learning and Enablement, etc.).

The Solution Architect provides support in three main areas:

• Project Architecture and Delivery
  • Participant in discovery for strategic engagements by assessing customer needs, outlining system workflow, advising on standard functionality and customization opportunities where appropriate, and identifying best practices.
  • Formulate and communicate engagement strategy to customers and internal team members.
  • Support project implementation team throughout engagements where appropriate.
  • Assist in consulting related escalations in support of the overall engagement.
  • Maintain billable utilization goals by executing against project architecture activities or through standard consulting engagements.
• Product Liaison
  • Stay current on upcoming product releases.
  • Communicate product updates to professional services.
  • Serve as a key professional services team member during New Product Introductions (NPI).
  • Partner with product teams to provide feedback on implementation collected from both internal teams and customers.
• Professional Services Development
  • Facilitate software knowledge transfer through ad-hoc and formal training methods.
  • Train where appropriate on newly released features.
  • Incorporate new features into existing implementation methodology.
  • Contribute to internal professional services initiatives.
  • Assist in maintaining our internal consulting environment (user creation, cleanup, etc.).
  • Collaborate with the PMO and CMO to develop and improve our delivery methodology.
  • Partner with other Trimble divisions to support the Connect and Scale strategy.
  • Work with the PS Sales team to identify additional revenue opportunities.

• Ability to quickly develop and maintain a high level of knowledge of divisional software products and remain expert on current product knowledge both from an internal and customer perspective.
• Willingness and ability to quickly master training and presentation skills.
• Strong initiative, customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
• Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
• Well-organized, self-directed team player. Remains open to others' ideas, and exhibits willingness to try new things.
• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
• Adapts to changes in the work environment, manages competing demands and is able to prioritize competing priorities, deal with change, ambiguity, delays or unexpected events.
• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.

The Solution Architect requires advanced experience implementing Trimble Construction One Vista software and requires broad and deep product knowledge, a high level of industry business process knowledge, and ability to provide consulting services and customized training to customers and other Software Consultants. Must have proven ability to provide construction business process consulting services and manage multiple, complex projects.

Required:

• 5+ years implementing and supporting Vista…