Customer Success Manager

Customer Success Manager – Enterprise Asset Management (EAM)

Trimble Inc.

Location:

Westminster, CO;
Portland, OR

Department:
Local Government, Owner & Public Sector

Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions.

As a Customer Success Manager, you will own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion. We are looking for a Customer Success Manager with prior experience in GIS, Cityworks, and customer/account management.

In addition to the responsibilities listed below, this role will provide the everyday technical "touch" like software demos, webinars, emails, phone calls, virtual and on-site customer visits, staffing conferences, and nurturing various Trimble integrations and communications.

• Increase customer platform usage and adoption
• Ensure customer satisfaction and retention
• Establish a trusted strategic advisor relationship with the local government customers to drive strategic value
• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision
• Manage customer escalations to various Trimble teams
• Develop and maintain core product knowledge in Cityworks, Trimble Utilities software, and Pavement Express
• TRAVEL:
  Approximately 30-40%

• BS/BA in business management, GIS, geography, related field
• Solid knowledge of local or county government
• Knowledge of Community Development (building permitting processes, code enforcement, business licensing), Public Works and Utilities in municipal and/or utility districts (water, wastewater, stormwater, streets, and traffic)
• Knowledge of Cityworks, Gainsight, Salesforce CRM and of Esri GIS
• Prior experience in customer/account management
• Ability to interact with customer teams at various levels of technical and non-technical depth

The Local Government Division within the Owner & Public Sector is a leading provider of enterprise asset management (EAM) software and pavement management software for utilities and local government. Cityworks and Pavement Express solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure.

Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri’s ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS. Cityworks supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections and tests while managing the tasks, resources (labor, material, and equipment) associated with a maintenance activity. Cityworks is fully integrated with Esri’s leading GIS technology, Microsoft Office and Crystal Reports.

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range
: $79,900.00–$

Pay Rate Type
:
Salary

Bonus Eligible
:
No

Commission Eligible
:
Yes

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

Please submit an online…