Manager, Business Advisors

Overview

Your

Title:

Manager, Business Advisor Team

Job Location: Portland, OR;
Westminster, CO

Our Department: Construction Software

We are seeking a technically savvy and customer-centric Manager of the Business Advisors team to lead a team of Business Advisors. They will be focused on driving the adoption and successful utilization of SaaS solutions to contribute to key business drivers. Business Advisors serve as technical product specialists dedicated to ensuring technical adoption and success of our customers by providing expert guidance, technical advisory and product demonstrations to customers, on an as-needed basis.

As the Manager, you will be accountable for significant contributions towards driving customer satisfaction and retention through product adoption & utilization.

The Customer Success Organization (CSO) works with customers to drive adoption of SaaS solutions and ultimately ensure the customer realizes value from their investment and grows with us. The department's mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success. As part of our mission to drive adoption and help customers achieve their desired outcomes, we have established a team of Business Advisors who serve as vertical solution domain experts to drive technical product success

• Manage a globally distributed team across multiple time zones in North America and Europe, fostering a cohesive and high-performing global team culture through effective remote leadership and communication strategies.

• Establish guidelines for engaging Business Advisors in customer interactions

• Advise customers on best practices and workflow enhancements by reviewing client processes and providing expert recommendations for improved utilization

• Identify and solve complex, systemic operational challenges that impact the team's effectiveness and customer outcomes, and develop new processes and workflows to enhance the efficiency and effectiveness of the Business Advisor team

• Oversee the ongoing technical training and development of the Business Advisor team to ensure they remain at the forefront of product knowledge and industry trends

• Explore and identify opportunities to leverage emerging technologies, including AI, to enhance team performance, customer engagement, and overall operational efficiency.

• Collaborate with cross-functional teams, including Product and Support, to facilitate the transfer of technical knowledge and expertise

• Drive the development of strategic use cases, adoption roadmaps, and recommendations to drive optimal product usage

• Recruit, coach and develop a high-performing team while fostering a collaborative culture

• Maintain a strong working knowledge of Trimble's construction solutions to effectively communicate product value

• Proactively identify and integrate modern AI tools into daily workflows to enhance team performance and customer engagement.

• Champion the adoption of AI-driven solutions to optimize operational efficiency and drive innovation within the Business Advisor team.

• Manage a distributed team across multiple time zones in one or more geographies, fostering a cohesive and high-performing global team culture through effective remote leadership and communication strategies.

• 2-4 years experience leading customer facing teams in a recurring-revenue SaaS environment, preferably technical teams

• Experience in client services, solution consulting, or technical consulting

• Demonstrated ability to optimize processes to improve team efficiency and customer satisfaction

• Proven ability to collaborate effectively with cross-functional teams

• In-depth understanding of SaaS technologies and ability to articulate technical concepts to diverse audiences.

• Excellent executive level communication skills (oral, written, presentation) with ability to explain technical concepts

• Familiarity with Trimble Construction technologies a plus

• Bachelor's degree required;, advanced degree a plus

This resource primarily supports the Construction Enterprise Solutions (CES) Sector and ideally is based in either…