Engineer, Quality Assurance

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Engineer, Quality Assurance is responsible for testing new releases of printers, firmware, mobile applications, software development kits (SDKs), and sample code, as well as investigating and troubleshooting customer issues escalated through Technical Support and Sales. On an occasional basis, the role also involves implementing customer-requested hardware and configuration changes, including firmware updates and component replacements.

The role requires a self-motivated individual who can develop consistent, repeatable testing processes and maintain clear, thorough documentation that supports knowledge sharing, troubleshooting, and the team's ongoing success.

• Plan and perform functional and regression testing of printers, firmware, mobile applications (iOS and Android),
• SDKs, and sample code before each release
• Write and maintain clear, repeatable test cases and release checklists
• Record, track, and retest defects in the bug tracking system (Jira or Azure Dev Ops (ADO)
• Write basic scripts (e.g., Python) to speed up repetitive testing tasks

• Reproduce and investigate customer issues escalated by Technical Support and Sales that are uncertain or unknown
• Isolate whether a problem comes from printer hardware, firmware, configuration, connectivity, or the customer’s software
• Document all findings so that others can quickly understand and act on them; occasionally work directly with customer engineers and developers
• Turn recurring customer issues into new test cases to prevent repeat problems

• Perform firmware updates, printer configuration changes, and custom settings requested by customers
• Perform part swaps and assembly using basic hand tools, and document every change made

• Work with the Engineering Manager to establish test plans, release criteria, and documentation standards
• Share test results and quality trends with the engineering team

• Bachelor's Degree (or equivalent experience) in Computer Science, Computer or Electrical Engineering, Engineering Technology, or related field

• 2+ years of experience in software or hardware testing/QA, technical…