Field Technical Support Professional

Elevate Support as our Next Cloud Hosting Field Technical Support Professional Are you ready to solve complex technical challenges and directly impact mission‑critical operations for leading construction and engineering firms worldwide? Join Trimble's dynamic AECO division, where your technical problem-solving and passion for customer success will keep enterprise platforms running seamlessly.

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

In this role, you will be at the forefront of Trimble's global customer support transformation, serving as a vital technical lifeline for clients operating high‑stakes enterprise ERP and cloud-hosted environments. You will directly resolve high‑priority incident investigations, safeguard business continuity, and influence how we deliver elite, responsive technical support across the construction technology ecosystem.

• Deliver rapid, high‑impact technical triage and resolution for critical hosted enterprise environments across phone, chat, email, and ticketing portals.
• Troubleshoot and administer complex cloud hosting ecosystems, resolving intricate issues across virtual desktop platforms, Windows Server infrastructure, and network connectivity.
• Diagnose database queries, SQL data integrity, and enterprise communication configurations to restore service quickly during high‑priority incidents.
• Champion customer success by keeping stakeholders informed with transparent, proactive communication while refining support procedures for maximum efficiency.

• 3+ years of hands‑on technical support experience managing hosted enterprise ERP or cloud infrastructure environments (Azure, AWS).
• Proven proficiency troubleshooting Windows Servers, IIS application pools, network VPNs, and Microsoft 365 or SMTP relay configurations.
• Practical working knowledge of SQL Server administration, relational database querying, and performance issue resolution.
• Exceptional written and verbal communication skills with a demonstrated ability to de‑scale urgent issues and manage enterprise customer interactions.

• Direct experience supporting Viewpoint Vista, Pro Contractor, Accubid, Auto Bid, or comparable construction management software platforms.
• Experience managing tiered escalation workflows within modern enterprise CRM and incident management ticketing platforms.

• Location:
  
  Westminster, CO or Lake Oswego, OR
• Travel Requirement: 10-25%

• At Trimble, we’re not just a company that “does good”—we are a team dedicated to making a tangible, positive Real‑World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
• You’ll work on projects that truly matter:
  Our purpose‑driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data‑driven insights that reduce waste.
• Collaborate with like‑minded people:
  Our strong internal culture is a “hidden gem.” You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We’re a company of “visionary pragmatists” who think boldly and build things…