Executive and Deskside Support Technician

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can:
Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Export Control/ITAR:
Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below.

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can:
Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. citizen. This role requires 4 days in office, with 1 day remote, unless requested by the manager for 5 days in office to support special events.

A day in the life/What the position will be doing:

Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators, coordinating and tracking installations, upgrades, hardware, software, operating systems, and configuration issues through resolution.

Troubleshoot Windows 11, macOS, iOS, and Android devices, along with Microsoft applications including Exchange/Outlook, Office, and Visio;
Google applications including Gmail, Calendar, Docs, Sheets, etc.; support Citrix and virtual PC environments.

Administer Active Directory accounts, use remote support tools, and resolve or elevate service desk issues as needed.

Image systems and deploy software through SCCM; set up and tear down computer hardware.

Support meetings and live events in the Westminster auditorium by setting up, operating, maintaining, and repairing audio-visual equipment, including Logitech, Crestron, and Biamp products, with support from our AV vendor.

Create support documentation where it is absent and train and educate executives and executive administrators.

Provide rotational on-call support outside business hours, including weekends.

Travel occasionally to other Vantor offices or offsite events as needed.

Communicate professionally in writing and in person and maintain a high level of customer service in all situations.

U.S. citizenship.

Associate or bachelor’s degree in computer science or a closely related field; relevant experience may be substituted for education.

Two to four years of experience in a technical support role.

Demonstrated experience supporting Windows 11, macOS, iOS, Android, Office 2016 and Microsoft 365, Google Workspace, Active Directory administration, Citrix, and virtual PC environments, or a combination of these.

Experience supporting Microsoft Teams, Google Meet and Zoom meetings.

Strong multitasking and time-management skills, with effective interpersonal, written, and verbal communication skills; ability to create and present training and collaborate across teams.

Ability to handle sensitive information with the highest degree of integrity and confidentiality.

Experience supporting an…