Client Engagement Director

Overview

The Director, Client Engagement plays a vital leadership role in ensuring client happiness, enhancing business impact, and coordinating account profitability. You’ll lead a team that orchestrates work across various internal teams to deliver a consistent and positive client experience.

This role reports to a senior leader within the Client Engagement organization. You will engage in close collaboration with internal sales, client services, and delivery teams, in addition to external client participants. You’ll lead all aspects of a matrixed, cross‑functional team, delivering timely performance evaluations to both direct and indirect reports.

You excel in taking ownership and solving intricate challenges. You’ll play a direct role in crafting client happiness and profitability, collaborating with a large, geographically dispersed, and multicultural organization. You will partner with clients to define and implement their vision, driving significant business outcomes. The role offers a unique balance of leadership, strategy, and hands‑on problem‑solving.

You will lead efforts to streamline engagement delivery, focusing on improving value for clients. You’ll act as a trusted advisor, negotiating with key partners to achieve desired business outcomes and eliminate roadblocks. You will also be a key leader in orchestrating solutions across multiple products to meet complex client needs.

• Opportunities for professional development. This opportunity can propel individuals towards leadership roles. You’ll cultivate talent, provide performance feedback to direct reports and cross‑functional teams, and develop the business insight needed to lead all aspects of profitability. You’ll also lead in a “matrixed” organization, honing influence, collaboration, and strategic leadership.
• Develop and refine skills in client relationship management, negotiation, financial, business insight, and team leadership. Become an authority at leading ambiguity, building cross‑functional alignment, and handling tough conversations with grace and good judgment. Gain experience in contract management and risk identification.

• Qualifications:
• Bachelor’s degree or equivalent experience
• 10+ years of professional experience, with an emphasis on services
• 5+ years of managing a team
• Why You Might Stand Out:
• Experience in Martech or Adtech
• A track record of driving scalable, repeatable processes and governance
• Strong business acumen with a clear understanding of profitability drivers
• Consistent track record of working through others and building high‑performing teams
• Experience with contracts, contract negotiation, and leading contract terms
• Committed to achieving results and motivating teams to reach set objectives

$128,300 – $141,800 per year. Actual compensation will depend on skills, experience, qualifications, location and applicable laws.

• Time to Recharge:
  Flexible time off (FTO), 15 paid holidays
• Time to Recover:
  Paid sick time
• Family Well‑Being:
  Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks:
  Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories and will provide accommodations to applicants needing them. Please reach out to  to request an accommodation.