Payroll Operations Leader; NCA

Lead Payroll Operations for a Global Sustainability Leader!

Ball is seeking a Payroll Operations Leader to oversee payroll processes across North America. In this role, you’ll mentor a high-performing team, ensure compliance, and drive process optimization for a world-class organization recognized as one of Newsweek’s Top 100 Global Most Loved Workplaces. Relocation assistance available!

NCA Payroll Operations Leader is responsible for leading a team of Payroll Specialists to ensure the seamless execution of payroll processes within our Global Business Services environment. The Manager, Regional Payroll is integral to delivering accurate and timely payroll services to business operations, driving global standardization and optimization of payroll processes across Ball.

• Strategically manage the end-to-end execution of various operational tasks within the business process areas, ensuring adherence to established procedures, timelines and compliance requirements.
• Lead, mentor, and supervise a team of process analysts, specialists and coordinators, providing guidance, coaching and support to ensure their success and professional growth.
• Monitor team performance and individual contributions, conducting regular performance assessments and providing constructive feedback. Foster a collaborative and high-performance team culture with a focus on operational excellence and continuous improvement.
• Collaborate with cross-functional leadership teams to align process execution with overall business objectives, driving continuous improvement and operational excellence.
• Identify process inefficiencies and opportunities for optimization, leading the implementation of process improvements. Optimize processes for scalability, accuracy, and responsiveness using automation and technology wherever possible.
• Foster a culture of accountability, ownership, and teamwork within the team.
• Establish and maintain comprehensive process documentation, including standard operating procedures (SOPs), workflows and process maps, to ensure consistency and knowledge sharing.
• Act as a point of escalation for complex process-related inquiries and issues, working to find effective solutions and resolutions.
• Collaborate with senior internal stakeholders to gather insights and feedback to further enhance process execution and service quality.
• Manage relationships with external vendors, including carriers, administrators, and third-party platforms.
• Track KPIs, service metrics, and continuous improvement outcomes.
• Coordinate and lead large implementations, M&A and divestiture activities.
• Strong communication skills across job levels and cultures, with expertise in consulting and solutioning.
• Exceptional customer-facing skills, with the ability to influence and motivate internal/external teams and vendor partners.
• Keen attention to detail and commitment to high-quality work output.
• Ability to prioritize and execute tasks effectively under pressure.
• Handle sensitive and proprietary information with confidentiality.
• Strong analytical skills and excellent written and oral communication.
• Work effectively with all levels of staff, and customers.
• Lead and manage organizational change, ensuring smooth transitions and minimal disruption.
• Overseeing Payroll Procedures:
  Managing end to end payroll processes for a Region or Sub-Region, including the development and implementation of payroll systems
• Ensuring Compliance:
  Making sure payroll practices comply with relevant laws and tax obligations
• Managing Payroll Staff:
  Hiring, training, and managing payroll specialists
• Coordinating with Other Departments:
  Collaborating with HR, Benefits and Finance teams to process payroll for new employees and monitor payroll schedules
• Resolving Payroll Issues:
  Addressing and resolving any payroll-related errors or discrepancies
• Preparing Reports:
  Generating reports for quarterly, yearly, monthly, bi-weekly and weekly payroll activities
• Risk Management:
  
  Identify and mitigate risks associated with vendor relationships, including financial, operational, and compliance risks
• Communication and
  
  Collaboration:
  
  Maintain open and…