Cafe Lead

About The Role

The Café Lead is primarily responsible for overseeing the shift responsibilities of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands‑on role, with most working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency while maintaining a friendly demeanor with guests and supporting the Team.

• Support the proper execution of all processes, systems, and standards.
• Ensure all deliveries are received correctly and logged when the Café Manager is not present.
• Maintain storage and rotation to minimize wastage.
• Manage the Café Team, ensuring they always work to the expected standards.
• Adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate.
• Train Café Team in preparing the full menu and front‑of‑house beverages and ready‑to‑eat foods to a consistently high standard.
• Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude.
• Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep‑clean schedule.
• Maintain well‑organized and easy‑to‑access Café and storage areas.
• Handle guest concerns regarding the Café in the absence of the Café Manager.
• Participate in regular staff meetings and training as required.

• High School Diploma or equivalent required; some college preferred.
• 6 months to 1 year of prior food and beverage experience (quick service and/or restaurant).
• 1 year of leadership experience preferred.
• Must have a current Serv Safe or similar food‑handling certification, or be willing to obtain one within the first 30 days of employment.

• Ability to lead, motivate, and empower Team Members.
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
• Willingness to take initiative.
• Excellent interpersonal and communication skills.
• Ability to recognize problems and problem‑solve.
• Ability to set goals and convert plans into action.
• Ability to see patterns in performance and strategize solutions.
• Exercise good judgment in decision‑making.
• Ability to be open to feedback and self‑improvement.
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
• Serve as a role model by demonstrating and upholding Urban Air policies and standards.

• Work days, nights, and/or weekends as required.
• Work in noisy, fast‑paced environment with distracting conditions.
• Move around facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

If this is you, apply now!

Urban Air Westminster is an equal opportunity employer.