Cashier​/Runner

Cashier / Runner

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating over 130 restaurants nationwide.

OUR PURPOSE : IGNITING YOUR ORIGINALITY.

OUR VISION : TO BE THE CHOICE FOR ALL WHO CRAVE DAMN GOOD FOOD AND TO EXPRESS THEIR AUTHENTIC SPIRIT.

OUR MISSION : PASSIONATE PEOPLE CRAFTING CRAVEABLE FOOD AND WELCOMING VIBES.

OUR MOTTO : THE DEVIL IS IN THE DETAILS.

Here's what we need :

At Torchy's, every guest's visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you're not just taking orders and running food you're the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What you'll be doing :

• Point of Sale :
  Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience :
  Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery :
  Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room :
  Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness :
  Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork :
  Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support :
  Perform other duties as assigned.

How you'll do it :

• Outgoing & Friendly :
  Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening :
  Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
• Communication :
  Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability :
  Swiftly adapt to changing situations, whether it's a sudden rush of customers or an unexpected challenge.
• Attention to Detail :
  Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

QUE-SOhere's what you'll need :

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler's and Alcohol Server certifications.
• Certification(s) must be obtained by your first day or within the timeline required by your location.

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

• 14.81 per hour.
• Torchy's team members receive tip share on top of hourly pay.
• Never again wait for a paycheck! Torchy's is proud to be a Daily Pay partner.
• Flexible schedules.
• Our attire is casual and we'll throw in some of the swag.
• Incredible growth opportunities. This is more than just a jobit can lead to a Damn Good career!
• Damn Good food discount card for you AND your spouse.
• Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more.
• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Damn Good Well-being Program that includes free access to all things financial wellness.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy's Family Foundation supports our fellow Team Members in times of need and crisis.
• Bragging rights (Yeah, we're kind of a big deal!).