Seniour Manager, Customer Success

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic leader to build and inspire a world‑class team, driving value and long‑term retention for our global strategic accounts.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

In this role, you will help define our Strategic Account Model and establish best practices for our top‑tier strategic accounts, directly influencing customer adoption, expansion, and retention in the construction technology space. You will act as a key leader, building a white‑glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.

• Lead, coach, and inspire a high‑performing team of Strategic Customer Success Managers overseeing complex, enterprise‑level customer relationships.
• Establish, operationalize, and continuously enhance the Strategic Accounts Customer Success playbook to drive consistent, high‑impact account execution.
• Champion measurable business outcomes across customer adoption, value realization, renewal performance, and portfolio growth.
• Cultivate strong executive relationships and partner with cross‑functional leadership across Sales, Product, and Services to deliver a cohesive customer experience.
• Proactively leverage data and customer insights to monitor portfolio health, mitigate risks, and resolve high‑impact escalations.

• 7+ years of experience in Customer Success, Account Management, or a related customer‑facing leadership function within SaaS or enterprise technology, including 4+ years leading teams.
• Proven experience managing strategic, enterprise‑level accounts with demonstrated accountability for driving customer value, retention, and growth outcomes.
• Demonstrated success in engaging senior customer executives, building cross‑functional alignment, and managing complex business relationships.
• Strong background in core Customer Success disciplines, including strategic account planning, health scoring, renewal forecasting, and risk management.
• Proficiency with key enterprise technologies such as Salesforce, Gainsight, and G‑Suite.

• Experience with in the construction technology, AECO, or related industrial tech sectors.
• Global leadership background managing international customer‑facing or professional services operations.

• Location:
  
  Atlanta, GA;
  Westminster, CO; or Lake Oswego, OR (in office)
• Travel Requirement: 30%

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real‑World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You’ll work on projects that truly matter:
Our purpose‑driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more…