Student Services Coordinator

Location: Denver Campus (On-Site)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (with one late evening per week, 10:00 AM - 7:00 PM)

Annual Salary Range: $64,490 - $80,610

Reports To: Campus Director

Are you a counselor, case manager, or social services professional passionate about guiding individuals toward success?

Join our Denver campus as a Student Services Coordinator
, where you will serve as the primary advocate and support for our students. This role is ideal for a professional with a background in therapy, social work, or case management who is skilled at holistic assessment, proactive intervention, and resource navigation. You will be essential in fostering student retention, well-being, and achievement by addressing academic, personal, and systemic barriers.

• Student Case Management & Advising: Proactively monitor student attendance and academic progress. Provide one-on-one advising to guide students through challenges, develop success plans, and connect them with internal and community resources.
• Crisis Intervention & Support: Serve as a first point of contact for students facing personal, behavioral, or academic crises. Employ de-escalation techniques and professional judgment to manage sensitive situations, including leaves of absence, withdrawals, and disciplinary actions.
• Resource Coordination & Advocacy: Act as a liaison between students and campus departments (Financial Aid, Admissions, Career Services) to resolve issues and advocate for student needs. Maintain knowledge of and referrals to external support services.
• Program Development & Community Building: Plan and execute student engagement activities, orientation programs, recognition events, and graduation ceremonies to promote a positive and inclusive campus culture.
• Compliance & Documentation: Ensure accurate tracking of student interactions and status changes. Serve as a knowledgeable resource on institutional policies, procedures, and accreditation requirements.

• A minimum of three (3) years of direct experience in a student-facing support role
  .
  • Higher
    
    Education:
    
    Academic Advising, TRIO Programs, Disability Services, or Student Affairs.
  • Social Services/Youth Development: Case Management, Social Work, Counseling, Behavioral Health, or Youth Advocacy.
• Proven skills in active listening, motivational interviewing, crisis management, and holistic assessment
  .
• Excellent verbal and written communication skills, with the ability to build rapport with a diverse student population.
• Strong organizational skills and proficiency with Microsoft Office and student database systems.
• High school diploma or equivalent. A Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, or a related field is strongly preferred.

• Professional experience as a Behavioral Therapist, School Counselor, Licensed Social Worker (LSW), Mental Health Counselor, or Case Manager
  .
• Experience working with non-traditional, first-generation, or at-risk student populations.
• Bilingual skills are a plus.
• Supervisory or leadership experience.

• Meaningful Work: Apply your clinical and advocacy skills in a mission-driven educational setting. See the direct impact of your work on student retention and success.
• Compensation & Stability: Earn a competitive annual salary of $64,490 - $80,610 with a structured, predictable schedule.
• Comprehensive Benefits Package:
  • Health & Wellness: Medical, dental, vision, and short-/long-term disability insurance.
  • Financial Future: 401(k) with employer match and participation in an Employee Stock Ownership Plan (ESOP).
  • Growth & Support: Tuition reimbursement and access to an Employee Assistance Program (EAP).
• Professional Environment: Work on-site in a collaborative campus community where student support is the top priority.

This is a full-time, on-site position in a professional office setting. It involves regular interaction with students, faculty, and staff and requires the ability to manage sensitive and confidential situations with discretion and empathy.

If you are a supportive professional dedicated to empowering students and have a background in helping others navigate complex challenges, we encourage you to apply.