Accounting Clerk Westminster, MD | Robert Half

Service Coordinator

The Service Coordinator is responsible for supporting daily service operations through scheduling, order processing, purchasing coordination, customer service, and administrative support. This role combines organizational and accounting-related responsibilities to ensure technicians have the necessary parts, documentation, and information to complete service calls efficiently.

The ideal candidate is detail-oriented, resourceful, and capable of managing multiple priorities while maintaining accurate records and communicating effectively with customers, vendors, technicians, and internal departments.

Key Responsibilities

• Service Scheduling:
  Coordinate technician schedules, service calls, and site visits based on job requirements, availability, and resource needs.
• Technician Support:
  Communicate job details and ensure technicians have the correct parts, instructions, and documentation before arriving on-site.
• Order Processing:
  Process replacement part orders, maintain bills of materials, and prepare purchasing documents and service records.
• Quotations and Estimates:
  Review service follow-up requests, prepare customer quote information, and update estimates based on changes in pricing or project scope.
• Inventory and Shipping Coordination:
  Work with warehouse personnel, shipping teams, and vendors to stage materials, track deliveries, process returns, and support warranty claims.
• Customer Service:
  Respond to customer and supplier inquiries, resolve shipping issues, provide order updates, and coordinate appointment changes.
• Data Entry and Recordkeeping:
  Maintain accurate equipment, customer, work order, and service information in internal systems.
• Documentation and Compliance:
  Track communications and supporting documents to ensure records are complete, accurate, and readily available.