Circulation Clerk

Job Location:

Westminster Branch - Westminster, MD 21157, Position Type:
Part Time w/benefits, Education Level: High School Diploma or Equivalent, Salary Range: $24,897.60 - $37,346.40 Salary, Job Shift: Day, Evening, and Weekend Hours, Overview

Carroll County Public Library is seeking a service-oriented and detail-focused Circulation Clerk to join our team in Westminster, Maryland. This position plays a critical role in ensuring an outstanding customer experience for all library visitors by delivering professional, courteous, and efficient service at the circulation desk.

The successful candidate will perform a variety of clerical and customer service functions that support daily library operations. This role is ideal for individuals who enjoy working with the public, possess strong organizational skills, and are committed to fostering a welcoming and inclusive environment for customers of all ages and backgrounds. The Circulation Clerk works under general supervision and contributes to the library's mission by providing responsive and reliable service.

$24,897.60 - $37,346.40 annually plus benefits

The initial compensation for this position generally falls between $24,897.60 and $26,142.48, contingent upon relevant experience and qualifications.

28 hours per week

Must be able to work day, evening, and weekend hours.

The Circulation Clerk is responsible for seeing that all circulation staff provide exceptional customer service experiences for library visitors. They perform a variety of public service functions to ensure professional customer service at the public service desk.

• Delivers exceptional service to every customer ensuring efficiency, accuracy, and consistent high-quality results.
• Communicates library circulation policies and procedures to customers, ensuring a positive and supportive experience.
• Resolves customer concerns and escalates complex issues appropriately to ensure positive outcomes.
• Maintains the integrity and accessibility of library materials and circulation records through effective organization, shelving, delivery processing, and withdrawal of items.
• Promotes library resources, programs, and services to increase customer engagement and community awareness.
• Processes payments for customers including making deposits, as necessary.
• Provides support functions.
• May act as clerk in charge when necessary.
• Supports and performs branch-specific services and initiatives as needed.
• Maintains professional growth and development through participation in library teams, committees, outreach, and training activities.
• Performs other duties as instructed and assigned.

• Knowledge of library's circulation processes, policies, and procedures.
• Commitment to outstanding internal and external customer service.
• Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
• Knowledge of the Dewey Decimal system and the basic principles of library organization.
• Familiar with relevant computer equipment and associated software applications.
• Ability to operate a variety of office equipment, including copiers and cash registers.
• Mathematical ability to receive cash and make change.

• High school diploma or GED
• Six months or more of customer service or retail experience

Work typically requires light physical effort in the handling of light materials, boxes, or equipment. Work may occasionally demand strenuous effort in the handling of moderately heavy boxes or materials. Work may require standing for extended periods of time and/or frequently requires stooping and bending.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, and libraries, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations, and/or working in moderate outdoor weather conditions.