Case Manager; Service Coordinator

Position: Case Manager (Service Coordinator)

Join to apply for the Case Manager (Service Coordinator) role at Service Coordination Inc
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Service Coordination, Inc. is looking for Service Coordinators with a passion to serve and work within your community – people who LOVE what they do and who are ready to finally be taken care of to the same degree that they care for others!

Why should YOU want to work with us?

• Competitive pay: $64,395 - $79,861 base salary, plus quarterly bonus potential.
• Travel reimbursement.
• Generous Team Member Referral Program.
• Excellent benefits: tuition reimbursement, student loan repayment, medical, dental & vision, 100% employer‑paid short‑term & long‑term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous annual leave, sick leave accrual and holiday pay.
• Extensive paid training and employer‑provided laptop & cell phone.
• Supportive leadership teams with monthly town halls and annual reviews.

Position Summary

Provide case management services to individuals with intellectual and/or developmental disabilities. Responsible for establishing positive working relationships, exploring options and preferences, developing and monitoring Person‑Centered Plans (PCPs), ensuring services meet state‑mandated standards, and meeting billing expectations.

SCI Team Member Expectations

All team members must follow mission, values, policies, HIPAA, confidentiality, and self‑direction principles; collaborate, participate in meetings, and foster a culture of diversity.

Essential Duties

• Advocate on behalf of individuals, provide resource information and educate them to become self‑determined.
• Educate individuals and families, coordinate and advocate for services.
• Encourage empowerment and independence.
• Collect eligibility information for DDA services.
• Complete Comprehensive Assessment (CA) and plan/update Person‑Centered Plans.
• Facilitate and document service needs; conduct preparations and write Self‑Directed Plans.
• Research, refer, and coordinate resources to achieve outcomes in PCPs.
• Travel to meet support staff and conduct on‑site visits.
• Handle required paperwork and follow‑ups for waivers and recertifications.
• Collaborate with providers to support transitions into community or state facilities.
• Document and manage HIPAA records securely.

Required Competencies

• Collaborates – builds partnerships to meet shared objectives.
• Communicates Effectively – delivers clear, audience‑appropriate messages.
• Customer Focus – builds strong customer relationships.
• Interpersonal Savvy – relates openly with diverse groups.
• Instills Trust – gains confidence through honesty and integrity.
• Tech Savvy – adopts innovations in business and digital applications.
• Ensures Accountability – holds self and others to commitments.
• Values Differences – recognizes diverse perspectives.
• Resourcefulness – deploys resources efficiently.
• Situational Adaptability – adapts approach to changing demands.
• Plans and Aligns – prioritizes work to meet organizational goals.

Education Requirements

• A bachelor’s degree in an accredited human services program; or
• A bachelor’s in a non‑human services field with two years of human services experience.

Experience Preferred

Experience working with people with developmental disabilities.

Physical Demands

Standard office environment; >95% stationary time, operating computer equipment, occasional light lifting (10‑25 pounds), vision requirements, and driving ability.

EEO Statement

SCI is an equal‑opportunity employer committed to full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Reasonable accommodations are available for the application process. To request accommodations, contact Kathryn Eckert (Use the "Apply for this Job" box below). or 410‑218‑5581.

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