Mailroom Associate Westmont, Illinois

Job Overview

Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Mailroom Associate is responsible for the efficient handling, processing, and distribution of all incoming and outgoing mail, packages, and office supplies within a corporate environment. This role requires excellent attention to detail, strong organizational skills, and a customer service mindset to support the day-to-day operations of the facility.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

• Receive, sort, and distribute all incoming mail, packages, and interoffice correspondence in a timely manner.
• Prepare, package, and process all outgoing mail and shipments using USPS, UPS, Fed Ex, and other courier services.
• Maintain accurate tracking logs for packages and deliveries.
• Operate mailroom equipment, including postage meters, label printers, copiers, and scanners.
• Monitor and maintain inventory of office supplies, restocking supply closets and distribution points as needed.
• Assist with conference room setups, office moves, and other facilities support duties when required.
• Provide exceptional customer service to employees, visitors, and vendors.
• Ensure compliance with company policies and security procedures for handling confidential documents and packages.
• Maintain a clean, organized, and safe work area at all times.
• Perform other duties as assigned by management.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

• High school diploma or equivalent
• 2+ years experience in a corporate mailroom or facilities environment.
• Strong customer service skills with a professional demeanor.
• Proficient in Microsoft Office, Outlook, Teams, and standard mailroom software or tracking tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Team-oriented with excellent communication skills.
• Ability to lift up to 50 pounds and stand for extended periods.

• This position is based in a professional corporate setting and requires physical activity, including lifting, carrying, and walking throughout the facility.

None or negligible.

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  Note:
  
  Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North…