Mailroom Associate

Mailroom Associate

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The Mailroom Associate is responsible for the efficient handling, processing, and distribution of all incoming and outgoing mail, packages, and office supplies within a corporate environment. This role requires excellent attention to detail, strong organizational skills, and a customer service mindset to support the day-to-day operations of the facility.

• Receive, sort, and distribute all incoming mail, packages, and interoffice correspondence in a timely manner.
• Prepare, package, and process all outgoing mail and shipments using USPS, UPS, Fed Ex, and other courier services.
• Maintain accurate tracking logs for packages and deliveries.
• Operate mailroom equipment, including postage meters, label printers, copiers, and scanners.
• Monitor and maintain inventory of office supplies, restocking supply closets and distribution points as needed.
• Assist with conference room setups, office moves, and other facilities support duties when required.
• Provide exceptional customer service to employees, visitors, and vendors.
• Ensure compliance with company policies and security procedures for handling confidential documents and packages.
• Maintain a clean, organized, and safe work area at all times.
• Perform other duties as assigned by management.

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills – experience with MS Office Suite and mailroom software.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Knowledge of MFD equipment.
• Understanding of shipping/receiving procedures.
• Ability to work independently and complete projects.
• Accuracy in packing materials and validation of packing slips.

• High school diploma or equivalent.
• 2+ years experience in a corporate mailroom or facilities environment.
• Strong customer service skills with a professional demeanor.
• Proficiency in Microsoft Office, Outlook, Teams, and standard mailroom software or tracking tools.
• Ability to multitask and prioritize in a fast‑paced environment.
• Strong attention to detail and accuracy.
• Team‑oriented with excellent communication skills.
• Ability to lift up to 50 pounds and stand for extended periods.

• This position is based in a professional corporate setting and requires physical activity, including lifting, carrying, and walking throughout the facility.

None or negligible.

The expected compensation is an estimate; the final offer will depend on skills, experience, and other job‑related factors.

• Career Growth:
  Opportunities to learn new skills and advance to other roles.
• Learning & Development: A culture that promotes continuous learning.
• Recognition Programs:
  Various programs for all employee levels.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuting, supplemental life, accident, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home and auto insurance, EAP, short‑term disability, life insurance, education discounts, 401k with matching, entertainment discounts, & paid time off.

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries worldwide. In North America, we provide Mailroom Management, Office Services, and Document Processing Services utilizing leading‑edge technologies. We serve clients across banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.