Patient Services Coordinator MRI

Patient Services Coordinator I MRI –
Illinois Bone & Joint Institute

Location:

Westmont MRI office, Westmont, IL. This role provides front‑office support in a fast‑paced MRI services team. Bilingual Spanish is preferred for this location.

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient‑centered customer service and to support IBJI teams. The role is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and the achievement of company goals.

Monday – Friday, 1:00 pm – 9:30 pm.

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
• Prepare paperwork to facilitate efficient operation and excellent customer service.
• Answer general inquiries.
• Schedule appointments.
• Provide phone reception, patient triage, and escalation to appropriate staff.
• Perform registration/pre‑registration procedures to review patient demographics, insurance, and advise patients to provide necessary documents.
• Check in/out procedures.
• Manage patient charts.
• Collect/post patient responsibility payments, including copays and deductibles.
• Verify insurance and manage referrals as required.
• Maintain a clean and safe work environment.
• Perform other office duties as assigned.

• High school diploma or equivalent required.
• Minimum one year experience in a customer service role (medical office experience preferred).
• Experience with EHR systems (Epic preferred).
• Knowledge of medical terminology preferred.
• Ability to handle highly confidential, sensitive and non‑routine information.
• Familiarity with scheduling and rearranging appointments.
• Good working knowledge of Microsoft Office and Windows‑based applications.
• Insurance payer and eligibility knowledge.
• Team player.
• Strong written and verbal communication skills.
• Results oriented with concern for appropriate process.
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
• Bilingual Spanish is preferred for this location.

We offer a competitive compensation package that includes health, life, dental, and vision insurance; generous PTO accrual; 401(k); profit sharing;
Employee Assistance Program; disability coverage.

Hourly rate: $17.00 – $23.00.