Patient Services Coordinator II

Overview

Join to apply for the Patient Services Coordinator II role at Illinois Bone & Joint Institute
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Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Westmont Physical and Occupational Therapy team.

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

• Education:
  
  High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)
• Experience:
  
  Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role preferred
• EHR experience with Epic experience preferred
• Skills:
  
  Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Proficiency with Microsoft Office and Windows-based computer applications
• Insurance payer and eligibility knowledge
• Must be a team player
• Ability to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with attention to appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods and viewing a computer monitor

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
• Work is performed in a fast paced office environment with frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times
• Contact may involve dealing with angry or upset people

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts,  plan and accident, critical illness and hospital benefits.

In addition, we offer paid holidays and paid time off.

$19-$24/hour based on education & experience

• Mid-Senior level

• Full-time

• Health Care Provider

• Hospitals and Health Care

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