General Manager

Key Accountabilities (results Expected To Be Achieved)

• Consistent profit growth of the service centre through supporting sound business decisions, operating on brand and on time, and prioritizing continuous expansion of the customer market.
• Implement process improvements and structure to avoid profit loss.
• Lead, manage, and hold employees accountable to support their success.

• Supervise service centre employees which includes but is not limited to onsite and remote employees.
• Manage an annual budget and run operations under it – which will include an understanding of monthly projections and re‑projections.
• Generate sales revenue by expanding the customer base along with upselling current clients.
• Survey all future job sites.
• Perform semi‑skilled tasks in connection with installation, teardown and modifications of barricade and graphics.
• Collect service centre inventory on a bi‑annual basis.
• Ensure all administrative duties are completed timely and accurately, which include:
  • Processing and completing work orders.
  • Purchase and inventory all stock items – tools, building materials and cleaning supplies to remain within the monthly budget.
  • Review and approval of employee time sheets and all other payroll related items.
  • New hire paperwork and applicable company orientation practices.
  • Conduct employee performance reviews and evaluations as directed.
  • Scheduling of employees to ensure efficiency with a cost‑control mindset.
  • Manage employees expense reports as applicable.
  • Hire, train and motivate all new personnel with a focus of installing a high level of craftsmanship and safety.
  • Manage care, inventory and allocation of tools, uniforms and materials provided to employees.
  • Manage the repair, cleaning and inventory control of all barricade panels and accompanying hardware.
  • Oversee care, cleanliness, and maintenance of field fleet vehicles.
  • Facilitate strong relationships with clients by engaging in proactive communication and providing exceptional customer service.
  • Manage requirements of all jobs to ensure proper execution – on brand, on time.
  • Implement safety and training programs for employees, inducing OSHA and DOT training.
  • Protect and secure all company assets on a daily basis.
  • All other duties assigned by supervisor.

• Demonstrates Core Values of Keep Your Word, Care for Colleagues, Exceed Customer Expectations, Done Right the First Time, and Think Like an Owner.
• Bachelor's degree preferably in business, project management, building construction technology or similar field.
• 5+ years of demonstrated experience in commercial construction or retail project management.
• Possesses a valid driver's license from state of residence and a clean driving record per company standards. Ability to obtain a valid DOT medical card is a requirement.
• Notable experience in reading construction blueprints and store elevation drawings.
• Willing to learn and become skilled in Boston Retail Solutions current software programs.
• Proficiency in Google Workspace is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail with the ability to manage multiple projects with urgent deadlines and flexible priorities.
• Able to properly manage time, stay organized and exercise problem solving skills.
• Willing to take instruction, follow company standard operating procedures, and utilize good judgment and experience to complete position duties.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Printing Services