Lockbox Supervisor M-F 1st Shift

Join to apply for the Lockbox Supervisor M-F 1st Shift role at Fifth Third Bank

Location:

Westmont, Illinois 60559

Total Base Pay Range: 47,100. USD Annual

• Manage day-to-day operations to ensure daily deadlines are met by effectively monitoring workflow and reallocating resources as required.
• Follow up and resolve any accuracy issues and report resolution to Lockbox management.
• Manage and review team member productivity and quality on a regular basis.
• Respond promptly to customer inquiries and requests, helping coordinate activities of appropriate Fifth Third team members to resolve issues.
• Complete administrative tasks related to hiring, onboarding, scheduling, and training.
• Support shift manager in achieving production and accuracy goals and provide back-up for all functions.
• Work to create a positive and engaging environment for team.
• Responsible for functionality and maintenance of area equipment.
• Assist with production workflow as needed.
• Perform other duties as assigned.

Responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

• Associate's Degree in Business or equivalent work experience.
• One to three years of Banking operations or related experience.
• Previous management experience preferably in operations environment.
• Ability and willingness to share product and process knowledge with co-workers and a strong commitment to teamwork.
• Basic level computer knowledge, including Word, Excel, PowerPoint, MS Access.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to function in a fast-paced environment.
• Demonstrated self-motivation.
• Detail oriented.

• Normal office environment with exposure to dust, noise, temperature, and the like.
• Extended viewing of CRT screen.
• Must be able to lift 15 pounds occasionally.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.