Receptionist, Administrative​/Clerical

This is a role as a Receptionist at Avery Healthcare, a leading provider of luxury elderly care homes in the UK. The Receptionist will be the first point of contact for the care home, providing professional and high‑quality customer service. The role involves administrative tasks such as answering phone calls, maintaining databases, and providing general assistance to the General Manager.

As a Receptionist at Avery Healthcare, your focus will be on offering professional, high‑quality customer service as the first point of contact within the care home. You will be responsible for answering the telephone, responding to enquiries, redirecting calls to relevant staff, and recording messages. Additionally, you will complete reception‑related administration, maintain databases, and provide administrative assistance as required by the General Manager.

You will also be responsible for maintaining the general tidiness of the reception area and liaising with Housekeeping to ensure standards are maintained.

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with over 100 homes across the country. The company is passionate about creating meaningful experiences for both its residents and employees, offering a supportive and inspiring environment where people feel valued and empowered. Avery's vision is to provide exceptional care and build a community where residents and staff can thrive together.

Package

Description:

2 days per week from  including alternate weekend.

Your focus as a receptionist will be to offer professional, high‑quality customer service as first point of contact within the home as well as providing a range of administrative services.

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

At Avery, we’re not just one of the UK's largest providers of luxury elderly care homes; we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of “creating meaningful lives together,” we proudly offer exceptional care across our growing network of more than 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Join us and see why Avery is the preferred choice for residents and team members alike.

Required:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

• Excellent communication skills, both verbal and written.
• Confidence in using computers.
• Positive, friendly, and welcoming attitude.
• Previous exposure to problem‑solving and client complaints.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.