Receptionist, Administrative​/Clerical

As the first point of contact for all clients, this volunteering role is a key contribution to the work of Weston Hospice care. You will provide a welcoming face to all visitors and manage enquiries. The role requires an approachable, friendly individual who ensures confidentiality, respect and dignity while being an excellent communicator.

Receptionist

Office

To be the warm and welcoming 'face' of the Hospice. Taking incoming and outgoing telephone calls in a professional, calm and courteous manner; taking messages as appropriate. Assist with the running of the Hospice Reception Shop.

• Answering calls promptly and clearly
• Contacting relevant department and advise them of visitor’s arrival.
• Directing visitors to waiting area
• Being sensitive and appropriate to visitor’s needs maintaining confidentiality at all times
• Transfering calls correctly, putting callers for non-clinical areas through to voice mail, use paging system when appropriate
• When clinical teams are unavailable transfer calls through to the Medical Secretary.
• Obtaining a list of current patients and liaise with the In-Patient Unit about visitors for patients
• Handling the sale of items from Reception shop
• Keeping reception and waiting area clean and tidy
• Updating who is where in Diary as instructed

• Confident talking on the telephone
• Highly organised and professional
• Excellent customer service skills
• A warm, friendly, adaptable, caring approach
• Able to use own initiative
• Happy to use a cash register
• Team player
• Reliable
• Open-minded and tolerant of different lifestyles and values

• Invaluable work experience
• Gain confidence and friendship
• Opportunity to work as part of a great team
• Getting involved in your local community
• Putting existing skills to good use
• Developing new skills

Jackson-Barstow House, 28 Thornbury Road, Weston-super-Mare, North Somerset, BS23 4YQ
, United Kingdom