Receptionist​/Administration Assistant

Main area Administration Grade Band 2 Contract Fixed term: 12 months (37.5) Hours Full time - 37.5 hours per week (Monday to Friday) Job
-WD2856-LMH

Employer Bristol NHS Foundation Trust Employer type NHS Site Weston General Hospital Town Weston-super-Mare Salary £25,272 pa Salary period Yearly Closing 10/09/2026 23:59

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received.

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We are looking for an enthusiastic and highly organised Outpatient Receptionist/Administration Assistant to join our busy Outpatient Department for a 12 month fixed- term contract or secondment opportunity.

As the first point of contact for patients, relatives, carers and visitors, you will provide a professional, welcoming and efficient reception and administrative service, helping to create a positive experience for everyone attending our services. You will play a vital role in supporting patient pathways, managing appointments, maintaining accurate patient records and ensuring the smooth day-to-day operation of outpatient clinics.

Working closely with clinical and administrative colleagues, you will contribute to the delivery of high-quality, compassionate and patient-centred care whilst supporting national and local performance standards. This is an excellent opportunity for someone with strong communication, customer service and administrative skills who enjoys working in a fast-paced healthcare environment.

Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of applications.

The successful candidate will:

• Provide a professional and friendly reception service for patients, relatives, carers and visitors.
• Welcome and check in patients attending outpatient appointments.
• Book, cancel and amend appointments in line with Trust policies and procedures.
• Prepare clinics and manage clinic lists to support efficient service delivery.
• Maintain accurate patient records using Trust electronic systems.
• Process clinic attendance outcomes, cancellations and DNA information.
• Respond to telephone, email and face-to-face enquiries in a timely and professional manner.
• Liaise with clinicians, nurses, GPs and other healthcare professionals to support patient care.
• Ensure patient demographic information is accurate and up to date.
• Monitor waiting areas and support patients throughout their outpatient journey.
• Handle confidential information in accordance with Information Governance and Data Protection requirements.
• Work flexibly as part of the wider administrative team to meet service needs and support continuous improvement initiatives.

Bristol NHS Foundation Trust (BFT) is one of the largest NHS organisations in the South West, with over 28,000 staff delivering more than 160 clinical services across multiple hospital locations. Weston General Hospital provides high-quality healthcare services to the people of…