Medical Secretary

Main area Admin and Clericle Grade Band 3 Contract Fixed term: 9 months (Can be a secondment if internal in the NHS) Hours Full time - 37.5 hours per week (Monday to Friday) Job
-WD8254-CCC

Employer Bristol NHS Foundation Trust Employer type NHS Site Weston General Hospital Town Weston-super-Mare Salary £25,760 - £27,476 pa Salary period Yearly Closing 29/10/2026 23:59

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

The Medical Secretary provides a comprehensive, efficient and high-quality secretarial and administrative service to clinical teams and speciality services. The post holder acts as a key point of contact for patients, relatives, carers, GPs and multidisciplinary teams, ensuring effective communication and the timely production of accurate clinical correspondence. The role supports the effective management of patient pathways, including Referral to Treatment (RTT) standards, partial booking waiting list administration, results tracking and clinic outcomes.

The post holder is responsible for maintaining accurate patient records, prioritising workload to meet service demands, contributing to the delivery of a responsive and patient-focused service. Working independently and as part of a wider administrative team, the post holder will demonstrate excellent organisational, communication and customer service skills whilst maintaining confidentiality, supporting continuous improvement and always upholding the Trust’s values.

This is a fix term for 9 months and would be good as a secondment and development role within the NHS

Interviews to take place on Monday 26th October

• To support the Senior Medical Secretaries on a day-to-day basis with admin, typing of letters and overseeing of basic tasks
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner