Customer & Insights Manager

Juice Recruitment is delighted to be supporting a leading national Facilities Management organisation in their search for a Customer & Employee Insights Manager to join their growing UK operation.

This is a brand-new role within the business and is a fantastic opportunity for a highly analytical and methodical individual who enjoys working with data, identifying trends, and turning insight into meaningful business improvements.

The organisation employs over 3,000 people across the UK and has a large operational workforce across multiple regions. This role will play a key part in understanding employee engagement, improving retention, and supporting customer experience strategy across the business.

• Analyse customer and employee feedback data to identify trends, risks and opportunities
• Produce clear and insightful reports and presentations for senior stakeholders
• Monitor staff retention rates and highlight regional differences and patterns (e.g. North vs South performance)
• Analyse staff survey results and translate findings into actionable recommendations
• Support the development of strategies to improve workforce retention and reduce turnover
• Present insights, findings and proposed solutions to senior leadership teams
• Support wider business improvement initiatives linked to customer and employee experience
• Assist with careers engagement activity, including partnerships with universities and colleges
• Help coordinate events, diaries and engagement sessions with external partners
• Contribute to continuous improvement across reporting, insight and communication processes

• Strong analytical mindset with experience working with data, reporting or insights
• Highly methodical, structured approach to problem solving and analysis
• Confident presenting findings and recommendations to senior stakeholders
• Comfortable working in a role focused on insight and improvement rather than frontline customer service

• Brand-new role with the opportunity to shape reporting, insight and processes from the ground up
• £40,000 – £50,000 salary
• Based in St Albans with hybrid working available after probation
• Direct impact on retention strategy, workforce engagement and customer experience improvement
• Exposure to senior leadership and strategic decision-making