Customer Service Advisor

Customer Service Advisor/Claims Handler

Red Recruitment is recruiting a Customer Service Advisor/Claims Handler for our client based in Weston Super Mare

This role is perfect for a proven people leader who thrives on driving results and shaping high-performing teams.

The role will be office-based, Monday - Friday with a salary of £25,909 Per Year.

Benefits and Package for Customer Service Advisor/Claims Handler:

Salary: £25,909 Per Annum

Hours:

Monday - Friday, 38.5 Hours Per Week

Contract:

Permanent

Location:

Weston Super Mare

Generous Holiday
Progression Opportunities
Company pension

Key Responsibilities of Customer Service Advisor/Claims Handler

Deliver a smooth, customer-focused claims experience by guiding policyholders through the claims process from start to finish.
Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach.
Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims.
Maintain accurate, detailed records in our systems, supporting high-quality service and compliance.
Collaborate with team members and support your colleagues to achieve departmental goals.
Identify opportunities to improve processes, making our claims journey faster, easier, and more satisfying for customers.
Key Skills and

Experience of Customer Service Advisor/Claims Handler

Outstanding communication skills-confident, clear, and empathetic.
A customer-first mindset with a genuine desire to help.
Sharp attention to detail to ensure accuracy and thoroughness.
Strong analytical thinking to assess claims fairly and effectively.
Adaptability to change, with a positive attitude towards new processes and challenges.
Comfortable with Microsoft Office (Word, Excel, Outlook) and quick data entry.
Familiarity with call centre software and claims processing systems is a plus.
Previous experience in customer service or claims handling is advantageous but not essential

If you have the relevant skills and experience of a Customer Service Advisor/Claims Handler and are interested in the position, please apply now!

Red Recruitment (Agency)