Customer Relationship Team Manager

Customer Relationship Team Manager

Weston-super-Mare (Office Based)

Competitive Salary + Bonus + Excellent Benefits

Monday - Friday

Are you an experienced Team Leader or Manager from a customer service, contact centre or client services background?

We're looking for a Customer Relationship Team Manager to lead a team of Customer Relationship Executives, ensuring they deliver an exceptional customer experience while supporting and developing existing customer accounts.

This is a fantastic opportunity to join a growing organisation where you'll coach, motivate and develop a high-performing team within a fast-paced, customer-focused environment.

You'll be responsible for leading a team that provides a mixture of inbound customer support and proactive outbound account management. Working closely with internal sales teams, you'll drive customer satisfaction, retention and account growth while creating a positive, high-performing culture.

• Lead, coach and develop a team of Customer Relationship Executives.
• Drive performance through coaching, one-to-ones and KPI management.
• Ensure excellent customer service across inbound and outbound activity.
• Support escalated customer enquiries and improve customer satisfaction.
• Work closely with internal teams to maximise customer retention and account growth.
• Recruit, develop and motivate your team.

• Experience managing a customer service, contact centre or client services team.
• A strong background leading inbound and outbound customer-facing teams.
• Experience coaching, motivating and developing people.
• Excellent communication, organisational and problem-solving skills.
• Experience working within a KPI-driven environment.
• Good commercial awareness and CRM experience.

• Competitive basic salary
• Performance bonus
• 26 days holiday plus bank holidays
• Option to buy additional holiday
• Ongoing training and career development
• Modern office environment
• Friendly, supportive culture
• Genuine opportunities for progression