Claims Handler

Location: On site / Weston-super-Mare, UK
job type: Permanent / Full-time
Sector and subsector: Insurance | General Insurance
Annual Fixed salary:£ 26250.00
Salary details: Increase after probation

If you’re someone who likes seeing things through, solving problems, and supporting others with confidence and empathy, this could be a great next step for you.

At Castelan, we’re a leading national furniture care business, delivering specialist customer service and repair solutions for major retailers, insurers and commercial clients. Our modern office is just five minutes from the town centre and easy to reach by car, bus, bike, train or on foot.

As a Claims Handler, you’ll support customers through their warranty claims journey — from first contact to resolution. You’ll manage claims end‑to‑end, ensuring outcomes are fair, accurate and compliant, while providing clear, friendly and reassuring service throughout.

You’ll take ownership of your workload while working as part of a supportive, collaborative team that shares knowledge and celebrates success together.

• Guide customers through their claims with empathy, clarity and professionalism
• Handle inbound and outbound calls and resolve queries efficiently
• Manage claims from start to finish, including arranging repairs and settlements
• Maintain accurate and compliant records
• Work closely with colleagues to meet shared goals
• Suggest improvements to enhance the customer experience

• Clear and confident communication skills
• Strong attention to detail and logical problem‑solving ability
• Good organisation and time‑management
• Resilience, flexibility and a willingness to learn
• Comfortable using Microsoft Office with accurate data‑entry skills

We welcome applications from people in retail, hospitality, administration, contact centres — or anyone with transferable skills and the right attitude. Full training is provided.

Alongside salary and pension, you’ll enjoy:

• 24/7 GP access for you and your household
• Discounts on cinema tickets, major retailers and national brands
• Career development and progression opportunities
• Employee of the Month awards and celebratory events
• Staff socials, wellbeing initiatives and charity fundraising
• Employee Assistance Programme for counselling, financial and legal support

Further details of the role are available in the Job Description s section via the More Information button, or at https://jobd