Homeless Prevention Officer

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

We are seeking a dedicated and experienced Homeless Prevention Officer to join our Homeless Prevention Team.

The Homeless Prevention Team provides help and advice to North Somerset households who are either homeless or at risk of becoming homeless. Working in partnership with other organisations we ensure that vulnerable people and families are provided with appropriate advice, accommodation and support.

In this role, you will be responsible for carrying out assessments with individuals and families who are either already homeless or who are threatened with homelessness for a variety of reasons including domestic abuse, financial struggles or those who have been served a notice requiring them to leave their private rented property. All decisions are made in accordance with the Homelessness Reduction Act 2017.

You will need to be able to problem solve and seek out innovative homeless prevention solutions according to each household’s unique circumstances.

You will also be expected to work in partnership with key front‑line partner services such as rough‑sleeper outreach, Registered Providers, Adults and Children’s social care teams, hospital services and other community based statutory and voluntary agencies as part of a multi‑agency solutions‑focused homelessness prevention service.

• Hold and prioritise your own caseload of homeless households
• Have an in‑depth understanding of the Homelessness Reduction Act 2017 and related legislation
• Develop a Personal Housing Plan according to the household’s circumstances
• Carry out homelessness investigations and make formal decisions within legislative frameworks
• Liaise and negotiate with landlords and excluders
• Have a sound understanding of the possession proceedings process
• Provide in‑depth advice regarding housing options
• Represent the client at multi‑agency meetings including safeguarding
• Recognise safeguarding concerns and make relevant referrals
• Make referrals for emergency and temporary accommodation
• Write legally sound homeless decision letters
• Make referrals to other agencies to support clients and to prevent or relieve their homelessness

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Flexible Worker which means you can expect to work in the following way:

• 2-3 days in the office
• Works both from home and the office, depending on the task at hand.
• Training is provided to help balance work–life and manage time effectively, with an emphasis on communication for team touchpoints and planning in‑office days for collaboration.

You must be a confident and resilient person, with excellent communications skills who is able to prioritise a busy and complex case load of homeless applicants. You should have a strong background of homelessness and other housing related work e.g. advice/welfare benefits and experience working in a multi‑agency environment.

You should also be able to use Microsoft Office packages and a bespoke in‑house system to enable you to keep clear and accurate client records.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opport…