Female Housing Assistant Domestic Violence Service

Location: Worle

Female Housing Assistant - Domestic Violence Service

LOCATION:

North Somerset

HOURS:

30hrs per week (Mon – Fri)
SALARY:
£14.67 per hour + £1.77 holiday pay or £18.96 umbrella
DURATION:
Temp – perm

START DATE:

ASAP

JOB PURPOSE:

This post will work across accommodation-based services to oversee housing provision and tenancy-related support for individuals and families living in supported accommodation across North Somerset.
The role will support residents with a range of support needs and help ensure accommodation is safe, well managed, and maintained to a high standard.

MAIN OBJECTIVES:
 
Deliver high standards of housing management across all properties
Ensure accommodation complies with Health & Safety requirements
Oversee property works, ensuring maintenance, repairs, and renewals are completed to a high standard and within budget
Ensure void works and re-lets are planned and managed efficiently
Promote resident empowerment, engagement, and involvement  PRINCIPAL RESPONSIBILITIES:
 
Housing Management   
Ensure residents are signed up using the agreed occupancy agreement and understand their rights and responsibilities
Induct residents into the accommodation, including Health & Safety and fire procedures
Collect rent and service charges from residents
Ensure effective maintenance of properties through regular inspections, logging, recording, and reporting repairs
Monitor and follow up maintenance works and check completed works against invoices
Carry out minor maintenance tasks such as putting up pictures or curtains where required
Ensure Health & Safety checks are completed across all properties
Carry out welfare checks on a bi-annual basis for flats
Organise timely turnaround of void properties to support occupancy targets
Provide support to address issues relating to anti-social behaviour (ASB) where required   
Resident Support   
Visit properties regularly to engage with residents and encourage involvement in maintaining and improving accommodation standards
Identify support needs and provide advice and information on accessing appropriate internal and external services, making referrals where appropriate

KEY REQUIREMENTS:

Driving is an essential requirement for this role.

Experience:

Experience of housing management and/or housing support is essential.
The successful candidate must have a non-judgmental empathetic approach to their work. Experience working with vulnerable individuals, especially women and children, would be hugely beneficial.
An enhanced DBS on the update service or issued within the last 12 months is highly desirable. Candidates without a DBS already in place will require a new application to be completed prior to commencing the role.

To apply for this role, please send an up-to-date CV that details your relevant support experience or reach out to Nathan Jackson on (phone number removed)