Seasonal General Assistant

What we are looking for in you

YMCA Dulverton Group are looking for someone to assist with the management team on shift whilst ensuring great customer service. You will be a motivated individual with the ability to work well as a team to provide a high standard service. You will possess excellent communication skills, both written and verbal alongside having an excellent attendance and punctuality record. We are looking for someone with some experience in hospitality or a customer facing role, or, the willingness to learn and undergo training.

As a General Assistant, your duties and responsibilities would include greeting guests and customers whilst also providing outstanding guest services throughout their stay. You will also multi-task as a hotel operator and carry out concierge duties as well as supporting the front of house and housekeeping teams. If this sounds like something you are looking for, we look forward to receiving your application.

We are committed to safeguarding and promoting the welfare of others. We follow a safer recruitment process, all appointments are subject to a DBS check and are required to provide two suitable references.

We appreciate your interest in joining our team and exploring opportunities with YMCA Dulverton Group. At YMCA Dulverton Group, we are not just a charity; we are a dynamic and vibrant local community committed to fostering supportive, inclusive, and empowering environments. Our mission is to cultivate communities where young people can authentically belong, actively contribute, and truly thrive

We deliver life changing services to over 10,000 children, young people and, families across Somerset and Devon every year. We focus on 6 key areas of work, including Support and Advice, Housing, Family and Youth Work, YMCA Gym, Training and Education and Our Hotels.

We regularly adapt our services to help ensure we meet the needs of our community and the strategic priorities of the local authority. We strive to provide a consistent supply of high-quality housing and effective support.

Our employees are on board with our constantly evolving organisation, and are dedicated to changing the lives of those who utilise our services. If the prospect of contributing to youth development, fostering positive community impact, and making a meaningful difference resonates with you, we would like to learn more about how your skills and passion align with our mission, aim and values.

At YMCA Dulverton Group, we’re proud to offer a comprehensive benefits package to support your wellbeing, development, and work-life balance, including:

• Westfield Health Cash Plan to help with everyday health costs
• 28 days of annual leave, plus bank holidays (pro rata for part-time roles)
• A wide range of training and development opportunities to help you grow
• Monthly employee raffle
• Discounted gym membership to support your health and wellbeing
• A complimentary one-night hotel stay at one of our locations
• Savings on childcare in our Early Years Settings and Children’s Holiday Club
• Discounted hire of our wedding and events venue
• Access to confidential counselling services
• Employer contributions to your pension scheme
• Exclusive charity worker discounts

We are committed to providing equal opportunities for all. We are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are striving to be a care leaver friendly employer, and because of this, if you wish to disclose that you are care experienced, we guarantee you an interview as long as you meet the minimum requirements for the role.

Following this, we also offer constructive feedback on your application process.