Community Services Officer - Outreach; Libraries

Community Services Officer
- Outreach (Libraries)

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The role.

Bring libraries to life in our communities.

Are you enthusiastic, confident and passionate about working with people?

Do you enjoy delivering activities, building relationships and making a real difference in local communities?

We're looking for an outgoing and motivated Community Services Officer (Outreach) to help bring North Somerset Libraries beyond our buildings and directly into the heart of our communities.

This is a varied and rewarding role where no two days are the same. One day you could be leading a lively Rhymetime for families, the next supporting older residents through a digital skills session, promoting library services at a community event, or helping deliver our popular Summer Reading Challenge.

If you're someone who thrives on engaging with people, enjoys working independently and loves creating positive experiences, we'd love to hear from you.

• Plan and deliver engaging activities including Rhyme times, Story times, Summer Reading Challenge events, digital support sessions and community-based programmes.
• Promote library services at festivals, markets, schools, community events and information days.
• Inspire new audiences to discover the benefits of libraries, reading, digital resources and volunteering opportunities.
• Provide excellent customer service, supporting people to access services and information.
• Work with the Mobile Library Service, helping bring books, information and support to communities across North Somerset.
• Build positive relationships with community groups, volunteers, schools and partner organisations.
• Support Community Managed Libraries and Home Library Service volunteers.
• Work flexibly across a range of community locations.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

• Typically working 0-1 day in the office, e.g. for meetings or focused work.
• Undertaking work remotely, e.g. delivering outreach activities in libraries or in community locations.
• Maintaining connection with the wider team, e.g. using Microsoft Teams.

Library experience is welcome but not essential. We're more interested in your enthusiasm, communication skills and ability to engage people in meaningful activities.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

For further information about the role, please contact Sarah Smith, Community Services Supervisor, at S or

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date:
Wednesday 16 September 2026.

Please note:

We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to…